Global Support Engineer II - Surgical Robotics

Medtronic; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

Medtronic is seeking a Global Support Engineer II for Surgical Robotics in Seattle. The role involves leading service escalations, providing field support for robotic surgery systems, and requires a Bachelor's degree with a focus on robotics technologies. Join a company dedicated to advancing healthcare innovation and making a positive impact on patient outcomes.

Benefits

Comprehensive benefits package

Opportunities for career advancement

Collaborative work environment

Flexibility for travel

Qualifications

• Minimum of 3 years of service experience, at least 1 year with medical robotics.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Lead field service escalation programs for robotic systems.
• Provide Level III engineering support and troubleshoot systems.
• Develop and deliver technical training on new upgrades.

Skills

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree

Degree in Biomedical Engineering or equivalent

Tools

Microsoft Office

ERP software

CRM software

Job description

Global Support Engineer II - Surgical Robotics

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $109,200.00
- Eligible for the Medtronic Incentive Plan (MIP) for short-term incentives
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunities for career advancement and growth within a global healthcare organization
- Collaborative and innovative work environment focused on making a positive impact on patient outcomes
- Flexibility to work in a dynamic setting with potential travel opportunities

What to Expect (Job Responsibilities):
- Lead and manage field service escalation programs for installed Robotic Assisted Surgery (RAS) systems
- Provide Level III engineering field support, including troubleshooting and system repair at various sites
- Validate warranty claim submissions and perform root cause analysis for field service issues
- Develop and deliver technical training and implement Field Replaceable Unit (FRU) upgrades strategies
- Collaborate with cross-functional teams to ensure service impact on new product introductions

What is Required (Qualifications):
- Bachelor's degree required
- Minimum of 3 years of service experience, with at least 1 year in medical device experience, particularly with robotics technologies
- Strong analytical and communication skills to convey complex technical issues clearly
- Ability to work independently with minimal supervision and manage multiple priorities
- Familiarity with FDA product requirements and regulatory guidelines

How to Stand Out (Preferred Qualifications):
- Degree in Biomedical Engineering or equivalent
- Experience in technical support and services within a healthcare or surgical setting
- Knowledge of robotics or motion control systems
- Proficiency in Microsoft Office, ERP, and CRM software packages
- Ability to read and understand schematics and engineering drawings

#MedicalTechnology #RoboticSurgery #CareerOpportunity #HealthcareInnovation #TechnicalSupport

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About the company

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