Global Supply Chain Escalation Program Lead

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

RSUs

Job summary

Amazon is seeking a Program Manager to coordinate investigations and escalations across external supply chain businesses globally. You will own escalation architecture, governance, automation, and standards alignment, acting as the connective tissue between detection signals and investigation actions.

The role involves coordinating with multiple teams across regions to reduce false positives, improve signal quality, and standardize engagement SOPs.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Knowledge of general AI tools.

Responsibilities

• Own the global escalation matrix for external supply chain loss events (SWA, AF, WePay).
• Govern routing logic: FM/MM to AMER Investigations via MVP; UTR/LM to Cluster LP via RIVER.
• Drive false positive reduction through triage optimization and signal refinement.
• Activate and maintain Blue-Flag process and Lasik integration for theft signals.
• Build automation: WWOS to SWA notifications on case creation.
• Coordinate daily with SSTP and Relay to reduce false positives and improve signal quality.
• Align external supply chain investigation standards across AMER, EU, and India.
• Define and maintain escalation protocols for theft incidents (Tier 1/2/3).

Skills

Program management

Data-driven decisions

Senior leadership communication

AI tools

End-to-end delivery

Education

MBA or Master's degree

Job description

Amazon is seeking a Program Manager to coordinate investigations and escalations across external supply chain businesses globally. You will own escalation architecture, governance, automation, and standards alignment, acting as the connective tissue between detection signals and investigation actions.

The role involves coordinating with multiple teams across regions to reduce false positives, improve signal quality, and standardize engagement SOPs.