Global Supply Chain Escalation & Automation Lead

Amazon; Arlington (VA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a program manager to coordinate investigations and escalations across its external supply chain businesses. You will own the escalation architecture globally, driving governance, automation, and continuous improvement to minimize false positives and align investigation standards across regions.

Lead the global escalation matrix for loss events, optimize routing logic, and manage cross-team coordination with AMER Investigations, Cluster LP, and CIRS.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Knowledge of general AI tools.
• 2+ years of driving process improvements experience.
• 2+ years of stakeholder management experience.

Responsibilities

• Own the global escalation matrix for external supply chain loss events (SWA, AF, WePay)
• Govern and continuously improve routing logic: FM/MM events to AMER Investigations via MVP; UTR/LM events to Cluster LP via RIVER
• Drive false positive reduction to target threshold through triage team optimization and signal refinement
• Activate and maintain the Blue-Flag process and Lasik integration for external supply chain theft signals
• Build communication automation: WWOS to SWA notifications on case creation (currently manual, target automated)
• Manage camera access provisioning and training for triage teams across 21+ SCs
• Standardize LE engagement SOPs and police report filing processes globally
• Coordinate daily with SSTP and Relay to reduce false positives and improve signal quality
• Align external supply chain investigation standards across AMER, EU, and India
• Define and maintain escalation protocols for theft incidents aligned with business stakeholders (Tier 1/2/3 response)

Job description

Amazon is seeking a program manager to coordinate investigations and escalations across its external supply chain businesses. You will own the escalation architecture globally, driving governance, automation, and continuous improvement to minimize false positives and align investigation standards across regions.

Lead the global escalation matrix for loss events, optimize routing logic, and manage cross-team coordination with AMER Investigations, Cluster LP, and CIRS.