Global Source to Pay Process Performance Manager

Fresenius Medical Care North America; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in healthcare is seeking a Process Performance Manager to develop and implement a standardized S2P process management framework. The role involves analyzing performance data, driving process improvements, and collaborating across functions to enhance efficiency. Ideal candidates will have a strong background in data analytics, process improvement, and leadership in global teams. This position offers a chance to make a significant impact on operational excellence and patient care.

Qualifications

• 5+ years of experience in global process performance management.
• Proficiency in data analytics and process improvement.

Responsibilities

• Develop and refine a standardized S2P process performance management framework.
• Lead process performance reviews and coordinate improvement activities.
• Conduct analysis of process performance data and develop recommendations.

Skills

Data-driven insights

Collaboration

Problem-solving

Adaptability

Leadership

Education

Bachelor’s Degree in Business Management

Advanced Degree in Procurement and supply-chain

Tools

Tableau

Power BI

Jira

MS Project

SharePoint

Teams

Job description

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

• Develop, implement, and continuously refine a comprehensive, globally standardized S2P process performance management framework, aligned with overall business objectives and incorporating leading industry practices.

• Collaboratively define and align key performance indicators (KPIs) with the Global Process Owner (GPO) and Global Process Experts (GPEs), ensuring they are measurable, actionable, and directly linked to strategic outcomes

• Establish a clear methodology for KPI target setting, including benchmarking and historical data analysis, to drive continuous improvement.

• Lead process performance reviews and take ownership of coordinating process improvement activity, driving improvements across the enterprise

• Design and implement interactive, real-time process performance dashboards and reports, leveraging advanced analytics and visualization tools to provide actionable insights.

• Conduct analysis of process performance data, identifying trends, patterns, and root causes of inefficiencies, and developing data-driven recommendations for process optimization.

• Establish a framework for cross-functional performance alignment, ensuring that S2P process KPIs are integrated with related business functions, to drive holistic performance improvement.

• Conduct regular benchmarking of S2P process performance against industry best practices and leading organizations, identifying opportunities for innovation and improvement

• Build a community of practice to foster collaboration and knowledge exchange among process performance management professionals.

• Create and maintain a knowledge management system that captures and disseminates S2P performance best practices, ensuring consistent application and knowledge sharing across the organization.

• Improvement in data governance and quality for S2P performance data.

• Global S2P Performance Management Framework adoption rate - Global subprocess teams and process operators, actively utilizing the standardized performance management framework developed by the role

• Reduction in process inefficiencies identified and resolved: Measured decrease in identified process inefficiencies (e.g., cycle time, error rates) directly attributable to the role's analysis and recommendations.

• Stakeholder satisfaction with S2P Process performance reporting and insights: Measured satisfaction (e.g., through surveys) from key stakeholders regarding the clarity, relevance, and actionability of performance reports and insights provided by the role.

Our requirements:

• Bachelor’s Degree in Business Management, Advanced Degree and/or Procurement and supply-chain specialization

• 5+ years of experience in global process performance management, data analytics, and process improvement.

• Proficiency in tools like Tableau, Power BI, or similar for performance reporting and analysis.

• Strong understanding of ERP systems, ideally S4/HANA, for data extraction and analysis.

• Experience with process mining tools and automation platforms for identifying process inefficiencies and driving improvements.

• Proficiency in project management (e.g., Jira, MS Project) and collaboration tools (e.g., SharePoint, Teams).

• Strategic analysis & data-driven insights: Ability to analyze data and drive strategic S2P improvements.

• Influential leadership & collaboration: Strong ability to lead and collaborate globally.

• Proactive problem-solving & improvement: Results-oriented with a focus on continuous improvement.

• Adaptability & resilience: Thrives in dynamic, changing environments.

• Global awareness & cross-functional teamwork: Effective in diverse, global teams.

• Expertise in developing and implementing performance frameworks and methodologies.

• Proficiency in analyzing complex data sets and translating them into actionable insights.

• Proven ability to define relevant KPIs and create comprehensive performance reports.

• Knowledge of predictive analytics and trend forecasting for process performance.

• Understanding of data governance principles and quality management for performance data

• Willingness to travel occasionally (15%)