Global Solutions Delivery Lead, AI Platform & Global Scale

Google Operations Center; Illinois; On-site; USD 93,600 - 112,300; Full time

Benefits offered by this job

Competitive wages

Health care coverage

Onsite meals

Job summary

Google Operations Center seeks a Global Solutions Delivery Lead to drive incubation expansions globally and oversee end-to-end operational coordination for our AI workflow automation platform across the GOC network. You will apply validated frameworks to manage the 1 to 100 lifecycle phase, lead programmatic platform outreach, and maximize technology reach and user adoption worldwide across all sites.

Base salary is $93,600–$112,300 with bonus and benefits.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years experience in program management, operational delivery or technology deployment.
• Experience supporting or managing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and managing continuous feedback/quality assurance loops between regional operations and platform teams.

Responsibilities

• Drive global user adoption and engagement by launching structured use‑case strategies and targeted demo outreach.
• Establish regional feedback loops to capture daily operational bottlenecks and turn user friction into immediate product insights.
• Optimize platform usability by systematically gathering user feedback across global sites to eliminate operational friction.
• Standardize global expansion workflows by designing end-to-end operational blueprints, including SOPs, process flows, and RACI matrices across GOC regions using existing GOC frameworks.

Skills

Program management

Operations delivery

Technology deployment

KPIs & metrics

Education

Bachelor's degree

Job description

Google Operations Center seeks a Global Solutions Delivery Lead to drive incubation expansions globally and oversee end-to-end operational coordination for our AI workflow automation platform across the GOC network. You will apply validated frameworks to manage the 1 to 100 lifecycle phase, lead programmatic platform outreach, and maximize technology reach and user adoption worldwide across all sites.

Base salary is $93,600–$112,300 with bonus and benefits.