Global Shopper & Customer Insights Leader

Mondelez International Inc.; East Hanover (NJ); On-site; USD 180,000 - 250,000; Full time

Job summary

Mondelez International Inc. seeks a Global Director, Shopper & Customer Insights to drive the strategic direction of shopper and customer intelligence across the enterprise.

Reporting to the SVP of Global Insights & Analytics, you will define the insight agenda and govern global frameworks, ensuring shopper understanding shapes critical commercial decisions. You will lead a team responsible for day-to-day insight delivery, retailer analytics and data-driven selling narratives globally,

Qualifications

• Experience turning consumer/shopper knowledge into business recommendations.
• Ability to influence decisions at strategic levels using insights.
• Experience across research techniques (qualitative/quantitative).
• Proven ability to drive growth in white-space opportunities.

Responsibilities

• Define global shopper and customer insights agenda aligned with growth priorities.
• Develop perspectives on shopper behavior, path-to-purchase trends and channel dynamics.
• Lead governance of segmentation framework across markets and teams.
• Partner with sales and marketing to embed insights into enterprise planning.

Skills

Consumer insights

Cross-cultural collaboration

Strategic influence

Growth in white space

Research techniques

Tools

AI-driven modelling

Job description

Mondelez International Inc. seeks a Global Director, Shopper & Customer Insights to drive the strategic direction of shopper and customer intelligence across the enterprise.

Reporting to the SVP of Global Insights & Analytics, you will define the insight agenda and govern global frameworks, ensuring shopper understanding shapes critical commercial decisions. You will lead a team responsible for day-to-day insight delivery, retailer analytics and data-driven selling narratives globally,