Global Shopper & Customer Insights Director

Mondelēz International; East Hanover (NJ); On-site; USD 143,000 - 235,000; Full time

Benefits offered by this job

Health insurance

Bonus program

Long-term incentive program

Retirement savings plans

Job summary

Mondelēz International in East Hanover, NJ, seeks a Global Director, Shopper & Customer Insights to shape the enterprise insight agenda and drive data-driven selling stories globally.

The role leads cross-functional teams, partners with Sales, Brand Marketing and retailers, and champions consumer-centric decision making at VP/GM levels. Strong experience in syndicated data, advanced analytics, and multi-market leadership is required.

Qualifications

• Bachelor's degree required; MBA or advanced degree preferred.
• 12+ years of progressive experience in shopper insights, customer insights, category management, or commercial strategy in CPG/FMCG.
• Strong presentation skills, ability to build credibility with customers.
• Proven experience managing managers and developing high-performing insight professionals.
• Proven track record leading global or multi-market insight functions and influencing senior decisions.
• Expertise in syndicated data platforms and retail analytics; ability to oversee analytics rather than hands-on execution.
• Strong command of both quantitative and qualitative research methodologies.
• Experience partnering with major retailers at a strategic level.

Responsibilities

• Define and own the global shopper and customer insights agenda aligned to growth priorities.
• Develop forward-looking perspectives on shopper behavior, channel dynamics, and retail models.
• Serve as the enterprise authority on who buys, why, where, and how, informing decisions.
• Govern the shopper/trip segmentation framework across markets and teams.
• Lead development of customer-specific insight platforms to strengthen JBP and category partnerships.
• Identify white-space opportunities by channel, retailer, and region to inform strategy.
• Monitor retailer strategies and macro retail trends to provide early warnings and growth recommendations.
• Partner with BU Shopper Insights to govern primary research programs and set best practices.
• Evaluate new data sources and technologies to sharpen insight quality.

Skills

Leadership

Global experience

Consumer insights

Data analytics

Retail analytics

Stakeholder management

Education

Bachelor's degree in Marketing, Business, Economics, Psychology, or related field

MBA or advanced degree preferred

Tools

NielsenIQ

Circana

Tableau

AI/ML insight platforms

Job description

Mondelēz International in East Hanover, NJ, seeks a Global Director, Shopper & Customer Insights to shape the enterprise insight agenda and drive data-driven selling stories globally.

The role leads cross-functional teams, partners with Sales, Brand Marketing and retailers, and champions consumer-centric decision making at VP/GM levels. Strong experience in syndicated data, advanced analytics, and multi-market leadership is required.