Global Servicing - Travel Consultant

American Express Global Business Travel; Annapolis (MD); Remote; USD 39,000 - 73,000; Full time

Job summary

A prestigious travel organization is looking for a Global Servicing Travel Consultant in Annapolis, MD. You will provide excellent service to corporate clients by arranging travel and ensuring compliance with policies. Candidates should have at least 2 years of corporate travel experience and demonstrate expertise with Sabre. This role offers flexible working hours and opportunities for growth.

Benefits

Flexible benefits

Travel perks from major providers

Access to leadership and skill development courses

Inclusive work environment

Qualifications

• Minimum of 2 years’ corporate travel experience.
• Minimum of 2 years’ GDS expertise in Sabre.
• Excellent communication and customer service skills.
• Strong time management and organizational abilities.

Responsibilities

• Advise and arrange travel for corporate clients.
• Conduct analysis and anticipate traveler needs.
• Arrange domestic and international business travel.
• Ensure compliance with customers’ travel policies.

Skills

Corporate travel experience

Customer service skills

Time management

Verbal and written communication skills

Knowledge of fares & ticketing

Destination knowledge

Tools

Sabre (GDS)

Job description

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Global Servicing Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers in the US, Canada, UK and Australian markets.

• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.

• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations.

• Use Sabre as the Global Distribution System (GDS).

• Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements.

• Use positive telephone service techniques and respond to special customer requests.

• Prevent fraudulent callers from trying to book trips after hours by following security protocols.

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

• A minimum of 2 years’ corporate travel experience.

• A minimum of 2 years’ Native GDS expertise in Sabre.

• Excellent verbal and written communication skills.

• Excellent customer service skills in a travel environment.

• Strong time management and organizational skills including multi-tasking and prioritizing of workload while ensuring maximum quality.

• Fares & ticketing knowledge – including RTW and complex fares.

• Knowledge of products including car service, hotels and rail.

• Domestic & international destination/geographical knowledge.

• Maintaining up-to-date knowledge of international travel notifications and guidelines as per government/client rulings.

• Demonstrated understanding of the relevant customer base.

• The ability to adapt communication style to the audience, communicate confidently, accurately, and guide the traveler (or travel booker) to desired outcomes.

• The ability to adapt to change.

• Ability to work across teams and departments.

Please be flexible and prepared to work a shift any time between 6:00 AM to 11:30 PM EST, Monday to Sunday.

Part-time opportunities also available, including weekend shifts.

Location

United States

The US national base salary range for this position is from $39,200.00 to $72,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance: the company offers flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do.

• Travel perks: get a choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and internal job openings first.

• We strive to champion inclusion in every aspect of our business. Connect with colleagues through our global Inclusion Groups to discuss challenges and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender identity, pregnancy, race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Note: Additional disclosures are available in accordance with applicable laws and our privacy and accessibility policies. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Learn more about our careers opportunities: the company’s careers page.