Global Services & Support Process Architect: Scale & Impact

Boston Dynamics, Inc.; Waltham (MA); On-site; USD 89,000 - 110,878; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Annual bonus structure

Job summary

Boston Dynamics, Inc. is seeking a Business Process Analyst (BPA) to optimize service and support processes. This role is crucial in bridging services, finance, manufacturing, and IT to translate service strategy into effective execution. The BPA will enhance service delivery and ensure operational rigor across the organization.

The position offers a competitive base pay of $89,000 to $110,878 annually, alongside comprehensive benefits including medical, dental, vision, and 401(k).

Qualifications

• Experience owning or materially contributing to enterprise-scale process design and/or system implementations.
• Experience operating in a scaled, audit-aware, or regulated environment.
• Demonstrated ability to work through ambiguity and manage competing priorities.

Responsibilities

• Own the end-to-end design, documentation, and governance of Global Services & Support processes.
• Identify inefficiencies and recommend process improvements.
• Partner with cross-functional stakeholders to align processes with business objectives.

Skills

Process Design & Optimization

Cross-Functional Collaboration

Change Management

Communication

Attention to Detail

Education

Bachelor’s degree in business, operations, or a related field

Tools

CRMs

ERPs

MRPs

Job description

Boston Dynamics, Inc. is seeking a Business Process Analyst (BPA) to optimize service and support processes. This role is crucial in bridging services, finance, manufacturing, and IT to translate service strategy into effective execution. The BPA will enhance service delivery and ensure operational rigor across the organization.

The position offers a competitive base pay of $89,000 to $110,878 annually, alongside comprehensive benefits including medical, dental, vision, and 401(k).