Global Service Offer Manager – Thermal & Cooling Solutions

Socket.dev; Westerville (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Vertiv in Westerville, OH is seeking a Global Service Offer Manager for DX Thermal & Thermal Controls products. You will define and manage service offerings, partner with Product Management, Engineering, and regional teams, and drive lifecycle management from design to field deployment.

You will lead NPDI and product-launch readiness, gather VOC feedback, and ensure accurate service integration and documentation across regions. Expect travel and cross-functional collaboration to deliver value.

Qualifications

• Bachelor’s degree in engineering or 10+ years of technical/service/field support experience.
• Experience with HVAC and mission-critical data center equipment design, installation, maintenance, and operation.
• Strong collaboration skills with the ability to build effective cross-functional relationships.
• Clear understanding of thermal system controls and protocols.
• Ability to translate customer insights into actionable service requirements.
• Demonstrated skills in problem-solving, data analysis, and project management.

Responsibilities

• Lead service deliverables through the NPDI process to ensure readiness for product launch.
• Define, price, and release service offerings in collaboration with regional service offering teams, ensuring all scopes of work are complete.
• Ensure service offerings are correctly integrated into product configurators at release.
• Gather voice-of-customer feedback during design reviews and reflect service requirements in final designs.
• Provide recommended spare-parts lists and stocking guidance to regional service teams.
• Maintain accurate, region-specific customer-facing documentation and collateral.
• Monitor field service issues post-launch and support issue identification, containment, and resolution.
• Support initial startups to validate installation, setup, and operation of new products.
• Partner with Sustaining Engineering on design updates related to component changes or field issues.
• Support End-of-Sales and End-of-Life planning to ensure ongoing serviceability.
• Deliver service-offering presentations for NPDI phase-gate reviews and support product launch activities.
• Regional Technical Service escalation point and collaboration with Line of Business to resolve field issues.
• Field Service presence from the Line of Business at customer sites.
• Provide feedback on design decisions or components based on experience with Mission Critical cooling equipment.
• Review Prototype Designs and testing setups; travel to facilities as needed.
• Collaborate with other LOBs to validate solution level design and system testing.

Skills

Cross-functional collaboration

Problem solving

Data analysis

Project management

Education

Bachelor’s degree in engineering

10+ years technical experience

Job description

Vertiv in Westerville, OH is seeking a Global Service Offer Manager for DX Thermal & Thermal Controls products. You will define and manage service offerings, partner with Product Management, Engineering, and regional teams, and drive lifecycle management from design to field deployment.

You will lead NPDI and product-launch readiness, gather VOC feedback, and ensure accurate service integration and documentation across regions. Expect travel and cross-functional collaboration to deliver value.