Global Service Logistics Lead - On-Time Parts & Repairs

Schneider Electric Corp; Buffalo (NY); On-site; USD 118,000 - 176,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Flexible work arrangements

401(k) with match

Job summary

Schneider Electric seeks a Service Logistics Manager to lead the end-to-end flow of service parts, materials, repairs and returns. You will direct shipping, material handling, repair operations, RMAs and inventory/procurement while driving scalable processes and performance measures to support customer commitments and field-service requirements.

The role demands strong leadership of a cross-functional team, accountability for delivery, and a focus on continuous improvement as the Services

Qualifications

• 5+ years' experience in logistics, supply chain, warehouse, materials or service operations.
• Experience leading an operational team.
• Experience with inventory control, material handling, shipping and receiving.
• Working knowledge of ERP/WMS inventory transactions.
• Experience establishing and improving operational processes.
• Strong analytical and problem-solving capability.
• Ability to manage competing priorities and urgent customer requirements.
• Strong cross-functional communication skills

Responsibilities

• Lead the Service Logistics team across shipping, material handling, repairs, parts/RMA and inventory activities.
• Set clear objectives, responsibilities and performance expectations for team members.
• Conduct regular one-to-ones, performance reviews and development discussions.
• Coach and develop employees, identifying training and development requirements.
• Manage workload, priorities and resource allocation across the different functions.
• Build cross-training and succession plans to reduce single points of dependency.
• Support recruitment and onboarding as the function grows.
• Create a culture of accountability, ownership, safety and continuous improvement.
• Address performance and capability gaps where required.
• Develop the organization and skills required to support future growth of the Services business.
• Lead domestic and international service shipping activities.
• Ensure customer, field-service and spare-parts shipments are delivered accurately and on time.
• Oversee inbound and outbound service material.
• Manage urgent and critical service shipments.
• Coordinate carriers, freight forwarders and internal logistics organizations.
• Ensure appropriate documentation is maintained for international shipments.
• Work with Trade Compliance on import/export requirements.
• Monitor freight performance, cost and delivery issues.
• Lead the Service Material Handling team.
• Ensure efficient receiving, storage, picking, packing and staging.
• Maintain accurate material locations and ERP transactions.
• Establish clear controls for materials entering and leaving the service operation.
• Maintain safe, organized and efficient service storage areas.
• Drive 5S and continuous-improvement activities.
• Ensure appropriate availability of critical service spare parts.
• Establish and maintain stocking and replenishment requirements.
• Own service inventory accuracy and cycle-counting processes.
• Investigate inventory discrepancies and implement corrective actions.
• Monitor excess, obsolete and slow-moving inventory.
• Balance customer/service availability against inventory investment.
• Establish clear ownership and controls for service stock.
• Lead the end-to-end operational RMA process.
• Ensure returns are tracked from authorization through receipt, assessment, repair/replacement and closure.
• Maintain visibility of open and aging RMAs.
• Ensure required replacement parts are available and dispatched promptly.
• Coordinate with Technical Support, Quality and Engineering for technical investigation where required.
• Manage the Repair Technician team.
• Establish priorities based on customer and operational requirements.
• Monitor repair turnaround time, backlog and aging.
• Ensure repaired equipment is correctly returned to stock or shipped to the customer.
• Establish appropriate repair processes, documentation and controls.
• Coordinate recurring technical failures with Technical Support, Engineering and Quality.
• Manage operational purchasing/replenishment activities within the Service Logistics team.
• Ensure service materials and consumables are ordered according to operational requirements.
• Monitor supplier and factory lead times.
• Identify shortages and material risks before they affect service delivery.
• Coordinate expedites for critical requirements.
• Work with Schneider Electric Procurement rather than duplicating strategic sourcing responsibility.
• Establish and manage KPIs for the Service Logistics organization.
• Regularly review team workload, capacity, backlog and performance.
• Standardize logistics, inventory, RMA and repair processes.
• Improve ERP transaction discipline and data accuracy.
• Identify opportunities to improve efficiency and reduce cost.
• Implement root-cause analysis and corrective actions for recurring operational issues.
• Support integration of the function into Schneider Electric systems, processes and standards.

Skills

Team leadership

People management

Cross-functional collaboration

Analytical thinking

Problem solving

Tools

ERP/WMS

Job description

Schneider Electric seeks a Service Logistics Manager to lead the end-to-end flow of service parts, materials, repairs and returns. You will direct shipping, material handling, repair operations, RMAs and inventory/procurement while driving scalable processes and performance measures to support customer commitments and field-service requirements.

The role demands strong leadership of a cross-functional team, accountability for delivery, and a focus on continuous improvement as the Services