Global Service Desk Leader: AI-Driven Ops & People

Orion Advisor Technology, LLC; Omaha (NE); Hybrid; USD 83,000 - 127,000; Full time

Benefits offered by this job

Health, dental, vision, disability on/

401(k) with employer match

Paid parental leave

Pet benefits including pawternity

Student loan repayment

Job summary

Orion Advisor Technology, LLC is seeking a Senior Manager, Service Desk to lead strategy, operations, and team member experience across domestic and international locations. You will own the service desk lifecycle, automation, and standards, partnering with cross-functional teams to drive service quality and efficiency.

You will mentor leaders, deploy AI-driven improvements, and ensure security and regulatory compliance while scaling the service desk to support Orion’s technology objectives.

Qualifications

• In-depth knowledge of service desk operations and service management practices.
• Expert knowledge of Microsoft Entra ID, SSO/SCIM, and AD/Exchange.
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• Proficiency with Windows Autopilot and Intune endpoint management.

Responsibilities

• Lead and develop the service desk team across domestic and international locations.
• Own the team member technology lifecycle (onboarding, provisioning, licensing, asset mgmt).
• Set strategy, operating model, goals, and performance metrics.
• Oversee daily service desk operations for diverse hardware and software.
• Drive AI adoption and automation to improve quality and efficiency.

Skills

Service desk ops

Jira Service Mgmt

Entra ID

Intune

Autopilot

PowerShell

AI automation

Leadership

Stakeholder mgmt

Data-driven decisions

Education

Bachelor’s degree in MIS / CS / networking / business or related field

Tools

Confluence

Microsoft 365

Group Policy

Job description

Orion Advisor Technology, LLC is seeking a Senior Manager, Service Desk to lead strategy, operations, and team member experience across domestic and international locations. You will own the service desk lifecycle, automation, and standards, partnering with cross-functional teams to drive service quality and efficiency.

You will mentor leaders, deploy AI-driven improvements, and ensure security and regulatory compliance while scaling the service desk to support Orion’s technology objectives.