Global Security Operations Center - Operator (Full Time)

The Home Depot; Atlanta (GA); On-site; USD 64,800 - 79,200; Full time

Job summary

A leading home improvement retailer in Atlanta is seeking a Global Security Operations Center Operator to monitor safety and security across facilities. The role involves emergency response coordination, risk assessment, and collaboration with various teams. Candidates should have experience in security operations and strong analytical and communication skills. This full-time position offers a dynamic work environment and a focus on safety.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 1+ years of demonstrated experience working in the security control room.
• 3+ years working with advanced Microsoft Office/Windows applications.

Responsibilities

• Monitor security and safety of associates and facilities.
• Coordinate emergency response activities and implement contingency plans.
• Perform day-to-day global security operations.

Skills

Collaborative teamwork

Emergency response coordination

Analytical skills

Customer service

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Global Security Operations Center - Operator (Full Time)

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Global Security Operations Center - Operator (Full Time)

Join to apply for the Global Security Operations Center - Operator (Full Time) role at The Home Depot

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Position Purpose

The Global Security Operations Center Operator monitors the security and safety of associates and facilities. This role serves as the first contact for emergencies related to national crises that affect the company and facilities, security at facilities and residences, international travelers, and ex-pats. The Control Room Operator uses innovative thinking, analytical skills, and subject matter expertise to handle multiple emergencies and time constraining issues. This roles schedule is Monday through Friday, 2P to 10P.

Req153691

Position Purpose

The Global Security Operations Center Operator monitors the security and safety of associates and facilities. This role serves as the first contact for emergencies related to national crises that affect the company and facilities, security at facilities and residences, international travelers, and ex-pats. The Control Room Operator uses innovative thinking, analytical skills, and subject matter expertise to handle multiple emergencies and time constraining issues. This roles schedule is Monday through Friday, 2P to 10P.

Key Responsibilities

• 30% Emergency Response - Coordinate activities such as Emergency Response / 911 Calls, Executive Evacuation, Staff Evacuation, and Alarm Response; implement contingency plans when needed
• 70% Risk Assessment and Administration - Actively monitor advanced security systems for activities such as national events, weather, news, and traffic. GSOC Operators communicate and report events to the appropriate point of contact and affected parties Perform day-to-day global security operations such as monitoring all corporate, residential, and other facilities-supports and assists investigative teams in data analysis, logistics support, report preparation, and vehicle tracking
  
  

Direct Manager/Direct Reports

• This Position typically reports to Supervisor, Corporate Security - GSOC
• This Position has 0 Direct Reports
  
  

Travel Requirements

• Typically requires overnight travel less than 10% of the time.
  
  

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  
  

Working Conditions

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
  
  

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Excellent written and verbal communication skills
• 1+ years of demonstrated experience working in the security control room, security operations environment, and 911 dispatch experience.
• 1+ years in the security industry, customer service, or related role
• 3+ years working with advanced Microsoft Office /Windows applications
• Excellent interpersonal skills with a focus on customer service
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  
  

Preferred Education

• No additional education
  
  

Minimum Years Of Work Experience

• 2
  
  

Preferred Years Of Work Experience

• No additional years of experience
  
  

Minimum Leadership Experience

• None
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• None
  
  

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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