Global Security Operations Center Analyst

The Elevance Health Companies, Inc.; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Elevance Health is seeking a Global Security Operations Center Analyst to analyze and escalate security threats, coordinate incident responses, and lead GSOC activities during assigned shifts. The role mentors junior operators and helps improve SOPs and playbooks.

The position involves shift work (2nd shift noted) and may require weekend or holiday coverage. Strong communication and GSOC tool proficiency are essential for success.

Qualifications

• Requires a HS diploma or equivalent and at least 3 years of experience in a GSOC, command center, or security operations.
• Leadership or supervisory experience in shift operations is preferred.
• Proficiency with GSOC technologies and MS Office is preferred.

Responsibilities

• Act as shift lead, managing GSOC operations and tasks.
• Draft and deliver crisis communications to associates.
• Conduct preliminary threat analysis using multiple intelligence sources.
• Prepare incident reports and situation summaries.
• Coordinate with cross-functional partners (security, HR, legal, facilities).
• Support investigations with video review, access control audits, and documentation.
• Mentor and train entry-level GSOC operators and analysts.
• Assist in updating and improving SOPs and playbooks.
• Role may require 1st, 2nd, or 3rd shift and weekend/holiday work.

Skills

Threat analysis

Crisis communications

Incident response

Cross-functional collaboration

Mentoring

SOP development

Education

High school diploma or equivalent

Tools

Everbridge

Ontic

Access control/CCTV

Job description

Global Security Operations Center Analyst

Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Please note: The shift for this role is Monday through Friday, 2pm - 10am EST

The Global Security Operations Center Analyst will be responsible for analyzing and escalating security threats, coordinating incident responses, and leading Global Security Operations Centers (GSOC) activities during assigned shifts. Mentors Global Security Operations Center Operators.

How you will make an impact:

• Acts as a shift lead, managing GSOC operations and taskings.
• Drafts and delivers crisis communications to associates.
• Conducts preliminary threat analysis using multiple intelligence sources.
• Prepares incident reports and situation summaries.
• Coordinates with cross-functional partners (security, HR, legal, facilities).
• Supports investigations with video review, access control audits, and documentation.
• Mentors and trains entry-level GSOC operators and analysts.
• Assists in updating and improving standard operating procedures (SOPs) and playbooks.

Role may be expected to work 1st, 2nd or 3rd shift and may require working on the weekend or holidays.

Minimum Requirements:

• Requires a H.S. diploma or equivalent and a minimum of 3 years of experience in a GSOC, command center, or security operations.

Preferred Skills, Capabilities and Experiences:

• Proficiency with GSOC technologies (Everbridge, Ontic, access control/CCTV systems), exposure to open-source intelligence collection and social-media monitoring is strongly preferred.
• Effective communication and multitasking skills are strongly preferred.
• Proficiency with Microsoft Office and the ability to learn security systems quickly is strongly preferred.
• Ability to manage competing priorities in high-pressure environments is strongly preferred.
• Prior shift leadership or supervisory experience is preferred.

Job Level: Non-Management Non-Exempt

Workshift: 2nd Shift (United States of America)

Job Family: FAC > Corporate Security

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration

Please visit the Contract Worker Community Page.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.