Global Security Operations Analyst (Swing Shift Sun-Thurs 4pm-12:30am)

Gap Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking an Asset Protection professional to enhance safety and security across their operations. The role involves managing risk intelligence, overseeing incident responses, and collaborating with various teams to ensure a secure environment for employees and customers. Ideal candidates will have experience in data analysis, customer service, and security operations, along with strong problem-solving skills. Flexibility to work various shifts is required.

Qualifications

• 1-3 years of experience in a GSOC or similar customer call center preferred.
• Experience with risk intelligence monitoring and mass notification platforms is a plus.

Responsibilities

• Support Asset Protection strategies and processes to drive store sales.
• Manage daily operations of the GSOC, including incident management and security measures.
• Lead responses to life safety incidents and coordinate with security teams.

Skills

Data Analysis

Collaboration

Customer Service

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Access Control Systems

Risk Monitoring Tools

Job description

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast-paced environment focused on creating a safe environment for our employees, teams, and customers. This is critical to driving our Brand Power, Enduring Customer Relationships, and demonstrating our commitment to Team and Values. You’ll need to understand the big picture strategy and collaborate with cross-functional teams and external partners.

What You'll Do

1. Support Asset Protection strategies, standards, and processes using a customer-centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity.
2. Ensure the consistent and effective execution of Asset Protection to safeguard stores, distribution centers, and other assets.
3. Identify and mitigate risks within an evolving business environment.
4. Use data from process evaluations and Brand research to guide investigations and management decisions.
5. Manage daily operations of the GSOC, including risk intelligence, incident/crisis management, response to intrusions, emergency communication, supply chain resilience, travel security, and physical security measures.
6. Proactively participate in the intelligence function by preparing and distributing global risk intelligence products to identify and mitigate potential business risks.
7. Monitor open-source intelligence, social media, and internal intelligence tools for threats to employees, assets, and brand reputation.
8. Track global geopolitical events that could impact travel, events, or operations, providing timely reports.
9. Lead responses to life safety incidents such as medical emergencies or natural disasters, coordinating with security teams.

Who You Are

• Experienced in using data to tell a story and implement solutions.
• Skilled in collaborating with stakeholders to support Asset Protection strategies, negotiating and building consensus across functions.
• Experienced in customer service or high-pressure, multitask environments.
• Able to learn actively and apply new knowledge immediately.
• Capable of presenting problem analysis and solutions clearly and logically.
• Must pass the CritiCall test, which measures multitasking, prioritization, map-reading, memory, comprehension, data entry, and decision-making skills.
• Experience with risk intelligence monitoring and mass notification platforms (Everbridge, Dataminr, ISOS) is a plus.
• 1-3 years of experience in a GSOC or similar customer call center preferred.
• Proficient with Microsoft Office and Windows OS.
• Strong knowledge of physical security, information security, and emergency operations, preferably in a corporate setting.
• Experience with Access Control/Alarm Monitoring systems (C-CURE experience is a plus).
• Flexible to work various shifts, including weekends and holidays.
• Experience with video surveillance, incident management, and risk monitoring tools.