Global Security Operations Analyst (Swing Shift Sun-Thurs 4pm-12:30am)

Gap Inc.; California, San Francisco (MO, CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Asset Protection Specialist to enhance safety and security across their operations. In this dynamic role, you will support strategies that protect people and assets while fostering a customer-centric environment. Your analytical skills will be crucial in identifying risks and implementing effective solutions. This position offers the opportunity to work in a fast-paced setting, collaborating with cross-functional teams to ensure safety and efficiency. If you thrive in high-pressure situations and are passionate about security, this role could be your next big step.

Qualifications

• 1-3 years of experience in a GSOC or similar customer call center environment preferred.
• Strong knowledge of physical security and emergency operations.

Responsibilities

• Support Asset Protection strategies to deliver results and maximize efficiencies.
• Manage daily operations of the GSOC, including incident management and emergency communication.

Skills

Data Analysis

Collaboration

Customer Service

Problem Solving

Multitasking

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

Everbridge

Dataminr

ISOS

C-CURE

Job description

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast-paced environment focused on creating a safe environment for our employees, teams, and customers. This is critical to driving our Brand Power, Enduring Customer Relationships, and demonstrating our commitment to Team and Values. You’ll need to understand the big picture strategy and collaborate with cross-functional teams and external partners.

What You'll Do

• Support Asset Protection strategies, standards, and processes with a customer-centric mindset to deliver results, increase store sales, and maximize efficiencies and productivity.
• Ensure consistent and effective execution of Asset Protection to safeguard stores, distribution centers, and other assets.
• Identify and mitigate risks in an evolving business environment.
• Use data from process evaluations and Brand research to influence investigations and management decisions.
• Manage daily operations of the GSOC, including risk intelligence, incident/crisis management, response to building intrusions, emergency communication, supply chain resilience, travel security, and physical security measures.
• Proactively participate in the global risk intelligence function by preparing and distributing intelligence products to identify and mitigate potential risks.
• Monitor open-source intelligence, social media, and internal intelligence tools for potential threats to employees, assets, and brand reputation.
• Track global geopolitical events that could impact travel, events, or operations, and report findings timely.
• Lead responses to life safety incidents such as medical emergencies, safety incidents, or natural disasters, coordinating with security teams as needed.

Who You Are

• Experienced in using data to tell a story and implement solutions.
• Skilled in collaborating with stakeholders to support Asset Protection strategies, including negotiation and consensus-building.
• Experienced in customer service or high-pressure, multitasking environments.
• Quick learner, able to apply new knowledge immediately.
• Able to analyze problems and present logical, creative solutions.
• Must pass the CritiCall computer-based test, assessing multitasking, prioritization, map reading, memory, comprehension, data entry, and decision-making skills.
• Experience with risk intelligence monitoring and mass notification platforms (e.g., Everbridge, Dataminr, ISOS) is a plus.
• 1-3 years of experience in a GSOC or similar customer call center environment preferred.
• Proficient in Microsoft Office and Windows OS.
• Strong knowledge of physical security, information security, and emergency operations, preferably in a corporate setting.
• Experience with Access Control/Alarm Monitoring systems (C-CURE experience is a plus).
• Flexible to work various shifts, including weekends and holidays.
• Experience with video surveillance, incident management, and risk monitoring tools.