Global Security Head of Retail

Meta; Menlo Park (CA); On-site; USD 250,000 - 400,000; Full time

Job summary

Meta is seeking an experienced Global Security Head of Retail to lead and scale the security program for Meta's emerging retail operations. This role reports to the Director of Physical Security Operations and focuses on opening new locations, deploying security teams for first-day operations, and developing a cohesive global program with robust protocols and standards.

The ideal candidate has extensive experience in retail security leadership, program development, and cross-functional

Qualifications

• 5+ years of experience in retail security, security management, law enforcement, or related physical security discipline
• Demonstrated expertise in program development and implementation within physical security for new retail locations
• Comprehensive knowledge of retail operations, vendor management, emergency management, fire/life safety, incident and crisis response
• Proficiency with security technologies such as video surveillance, access control, incident management systems and security operations centers
• Experience deploying physical security technical solutions and securing intellectual property
• Proven ability to manage security operations and personnel for new openings and ongoing operations
• Willingness to travel 25–50% to support rollouts and engage with market teams
• Ability to conduct physical security surveys and site visits with Retail Leadership and on-site teams for new store launches
• Demonstrated AI skills development (prompt/context engineering, agent orchestration) and cautious AI adoption practices
• Experience communicating security plans and program updates to cross-functional stakeholders at varying seniority levels during new store launches

Responsibilities

• Support opening new retail locations and deploy security teams for first-day operations
• Develop and scale the Global Retail Security program with clear protocols, policies, and standards
• Collaborate with cross-functional teams to execute the security vision and strategy
• Travel to support new retail openings and ongoing program rollouts
• Identify and manage physical security risks and multi-crisis situations, especially around store openings
• Engage external agencies and industry peers to support initiatives and program development

Skills

Retail security leadership

Program development

Emergency management

Video surveillance

Access control

Vendor management

AI in security workflows

Cross-functional collaboration

Communications (written/presentations)

Travel readiness

Education

Bachelor's degree or international equivalent

Tools

Video surveillance systems

Access control systems

Incident management software

Job description

Meta's Global Security team is seeking a experienced leader to serve as the Global Security Head of Retail, reporting to the Director of Physical Security Operations. In this pivotal role, you will support the Global Security Retail Program, supporting the launch and growth of Meta's emerging retail business. Your responsibilities will include supporting all aspects of the program, from opening new locations to deploying security teams for the first day of business. This position demands a professional with experience delivering security programs in environments with evolving priorities and timelines and is experienced in building and scaling security programs to support Meta's evolving business needs.

The Global Security Head of Retail will also contribute to and help develop vision and strategy for the retail security program, scale operations, and develop robust operational protocols, policies, and standards that ensure a cohesive, consistent, and uniform global program that enables Meta's mission to connect the world.

Maintaining close partnerships with cross-functional teams to execute our vision and enhance the program is a key component of the role. It will have responsibilities as assigned, which will include travel to support new Retail locations.

Requirements

• 5+ years of experience in retail, security management, law enforcement, or a related physical security discipline, including direct experience supporting new store openings
• Demonstrated expertise in program development and implementation within physical security, particularly in launching and scaling security operations for new retail locations
• Comprehensive knowledge of retail operations, vendor management, emergency management, fire/life safety, incident and crisis response
• Proficiency with security technologies such as video surveillance, access control, incident management systems, and security operations centers
• Experience securing intellectual property and deploying physical security technical solutions
• Proven ability to manage security operations and personnel, delivering customer-focused retail security programs that support both new openings and ongoing operations
• Willingness and ability to travel up 25%-50% to support program rollouts and engage with Physical Security Operations in market teams supporting new store openings
• Skilled in conducting physical security surveys and site visits, collaborating with Retail Leadership, their on-site teams to launch new retail security programs new store launches
• Bachelor's degree or international equivalent
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated success working with cross-functional teams in fast-paced environments, supporting both new openings and ongoing strategic initiatives
• Experience communicating security plans, incident reports, and program updates in writing and in presentations to cross-functional stakeholders at varying levels of seniority, especially during new store launches and program development, especially during new store launches and program development
• Proven track record of developing, managing, and delivering retail physical security programs for large organizations in complex environments, including new location launches
• Proven ability to identify and effectively manage physical security risks and multi-crisis situations, particularly in the context of new store openings
• Established partnerships with external agencies and industry peers, with experience leveraging these relationships to support new retail initiatives and strategic program development
• Experience supporting and executing strategic and operational plans for new retail openings and ongoing program enhancements
• 7+ years of experience in retail or physical security, with a background in environments requiring 24/7 availability and direct involvement in new store openings