Global Sales Operations Manager

Eaton; Pinehurst (NC); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Onsite role

Relocation assistance

Job summary

Eaton's Golf Pride US division is seeking a Global Sales Operations Manager to lead global processes and analytics from our Pinehurst, NC headquarters. This is a full-time onsite role with relocation benefits and eligibility for a variable incentive program.

You will drive cross-functional alignment and scalable growth across regions. You are a strategic leader with strong data and systems orientation, able to manage a global team and partner with Sales, Finance, Supply Chain, Marketing, and IT

Qualifications

• Bachelor's degree is required.
• 5+ years of experience in Sales Operations or related roles.
• 5+ years of experience with Excel and BI tools (Power BI, Tableau, etc).
• 3+ years of leadership or supervisory experience.
• 3+ years of experience working with CRM platforms.

Responsibilities

• Lead development and optimization of global sales, service, and operations processes.
• Manage a global customer service and sales operations team.
• Develop service strategy and policies across channels and regions.
• Partner with Sales, Finance, Supply Chain, Marketing, and IT for end-to-end execution.

Skills

Sales Operations

CRM platforms

Excel & BI tools

Leadership

Data analysis

Education

Bachelor's degree

Tools

Power BI

Tableau

Job description

Eaton's IS GOLF Pride US division is currently seeking a Global Sales Operations Manager. This is a Full Time Onsite role, based at our headquarters in Pinehurst, NC! Relocation benefits are available from within the United States.

For five generations, Golf Pride® has been the global leader in golf grips. Throughout our history, Golf Pride® has believed in the importance of developing the best performing, most innovative grips for the world's best golfers and amateurs alike. As the only brand that touches every golfer, we are obsessed with the connectedness of the hands to the club, and this inspires every Golf Pride employee in everything we do. Now entering our 75th year, Golf Pride is returning to the category disruption roots that got us started as we enter our next growth phase. While we may be #1, you should expect to see many parallels to a brand reinventing itself as we drive the change management needed to secure our desired transformation.

The expected annual salary range for this role is $130000 - $190000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Golf Pride's Global Sales Operations Manager is the leading voice within the organization for delivering an excellent customer experience, while also serving as the operational backbone of our worldwide commercial organization to make that service experience a reality. You'll drive the systems, processes, analytics, and cross-functional alignment that enable our sales teams to deliver consistent, profitable growth across multiple regions and channels.

WHAT YOU CAN EXPECT

• Global Process Leadership: Lead the development and optimization of global sales, service, and operational processes, ensuring standardization while enabling regional flexibility.
• Global Team Management: Manage a global customer service and sales operations team in North America, the UK, Taiwan, and Thailand.
• Service Strategy Development: Establish a best-in-class service strategy, supporting all channels and regions. This includes managing policies and strategies around customer lead times, customer allocations and priorities, and operational requirements for fulfillment.
• Cross-Functional Partnership: Partner closely with Sales, Finance, Supply Chain, Marketing, and IT to ensure seamless end to end execution from demand planning through sell out.
• Execution-to-SIOP Feedback Loop: Capture execution signals, performance misses, and recovery actions from global sales and service operations, feeding structured insights back into SIOP to continuously improve demand, supply, and financial planning inputs.
• Sales Performance & Analytics: Oversee sales performance reporting and KPI dashboards to enable data driven decision-making including On-Time-To-Promise, On-Time-To-Request, Internal and External Customer SLAs, etc.
• CRM & Sales Tools Enablement: Implement CRM and sales tool strategy, adoption, and continuous improvement across global markets.
• Operational Efficiency & Process Improvement: Identify opportunities to streamline workflows, improve data quality, and enhance operational efficiency.
• Scalable Growth Enablement: Support sustained growth through scalable processes and operational readiness.
• Executive Advisory & Strategic Insights: Serve as a strategic partner to senior leadership by providing insights, scenario modeling, and recommendations based on global sales analytics.

WHO YOU ARE:

You are a strategic thinker who thrives in fast-paced environments and enjoys building structure, clarity, and efficiency. You understand how to balance analytical rigor with cross functional collaboration, and you're energized by solving ambiguous problems that impact global teams.

You bring:

• A global mindset and deep understanding of how markets, regions, and customer segments differ within a CPG landscape.
• A passion for data, systems, and process optimization, paired with strong business acumen.
• Comfort managing multiple stakeholders and aligning teams toward common goals.
• A proactive, curious approach-always looking for what can be improved or scaled.
• Excellent communication skills with the ability to influence at all levels of the organization.
• A builder mentality: you enjoy creating operational infrastructure that will support the company's next stage of growth.

Qualifications:

Basic (Required) Qualifications:

• Bachelor's degree from an accredited institution
• 5+ years of experience in Sales Operations, Commercial Operations, Revenue Operations, or Business Operations
• 5+ years of combined experience with Excel and BI Tools (Power, BI, Tableau, etc)
• 3+ years of leadership/team supervisory experience
• 3+ years of experience working with CRM platforms
• Must be legally authorized to work in the United States without company