Global Sales Operations Lead

Publicis Groupe ANZ; New York (NY); On-site; USD 149,340 - 239,148; Full time

Job summary

Publicis Groupe in New York is seeking a senior leader to own the global new business pipeline, from tracking to reporting, and to govern the end-to-end sales process across regions. You will own the CRM stack and drive data quality, adoption and integrated forecasting for leadership oversight.

The role combines hands-on pipeline management with the design of scalable sales operations and tooling, working with growth, commercial, and finance teams to raise performance standards across markets.

Qualifications

• Minimum 8 years experience in sales operations, revenue operations or commercial operations
• Deep understanding of CRM platforms (Monday.com and Salesforce), pipeline management and forecasting methodologies
• Ability to function at both operational and strategic levels
• Lean team environment friendly; resourceful and independent
• Able to multi-task and adapt to changing requirements
• Experience liaising with senior stakeholders worldwide inside and outside the company
• Strong analytical capability: advanced Excel, Power BI or Tableau

Responsibilities

• Own the global new business pipeline: tracking, qualification, hygiene and reporting across all regions
• Design, document and govern end-to-end sales process from lead capture to close
• Own the CRM and sales tech stack: configuration, adoption, data quality and integration across the Groupe
• Deliver accurate revenue forecasting and regular pipeline reporting to the Global Chief Growth Officer and Groupe leadership
• Define and track growth KPIs: win rates, sales cycle times, pipeline coverage, average deal size and revenue attainment by region
• Manage opportunity allocation, target setting and commercial governance with Groupe Leads, commercial and finance teams
• Run win/loss reviews and post-pitch analysis on major opportunities, feeding learnings back into growth process
• Build and maintain the global sales enablement toolkit: credentials, case studies, pricing references and pitch assets

Skills

CRM platforms

Forecasting methodologies

Pipeline management

Advanced Excel

Power BI / Tableau

Stakeholder management

Multitasking

Tools

Monday.com

Salesforce

CRM tooling

Power BI

Tableau

Job description

Overview

This role requires a strong background in sales or revenue operations and an understanding of how professional services or agency new business works. They will be familiar with pipeline methodology, forecasting models, CRM administration and the commercial mechanics of deal structuring and pricing governance. They will be comfortable building reporting from the ground up, interrogating pipeline data to identify conversion bottlenecks, and presenting clear performance insight to senior leadership.

They will be working with local growth, commercial, finance and global new business teams to embed a consistent operating rhythm across the global sales organisation.

Success criteria

• A single, accurate and trusted global pipeline covering all production new business opportunities
• Forecast accuracy that leadership can plan against, with clear visibility of risk and coverage by quarter
• A defined, documented and consistently adopted sales process across all markets, partnering with other teams within Publicis Groupe such as GCL and Market Leads
• Measurable improvement in win rates, cycle times and new business conversion across both organic and new opportunities

Responsibilities

• Own the global new business pipeline: tracking, qualification, hygiene and reporting across all regions and markets
• Design, document and govern the end-to-end sales process, from lead capture and qualification through to close and client handover
• Own the CRM and sales technology stack: configuration, adoption, data quality and integration with finance, commercial and reporting systems across the Groupe
• Deliver accurate revenue forecasting and regular pipeline reporting to the Global Chief Growth Officer and Groupe leadership, with a clear view of risk, coverage and conversion at every stage. The role involves both hands‑on management of the global pipeline and designing the processes and tooling that raise the standard of sales operations across all markets
• Define and track the growth KPIs that matter: win rates, sales cycle times, pipeline coverage, average deal size and revenue attainment by region and capability
• Manage opportunity allocation, target setting and commercial governance in partnership with Groupe Business Development Leads, commercial and finance teams
• Run win/loss reviews and post‑pitch analysis on major global and large‑scale opportunities, feeding learnings back into the growth process
• Build and maintain the global sales enablement toolkit: credentials, case studies, pricing references and pitch assets, version‑controlled and consistently deployed across markets

Qualifications

An organiser, an analyst, a do‑er.

This role requires an operationally rigorous person with a deep understanding of how new business pipelines work, as well as how sales operations connects to commercial, finance and client teams. Process and data sit at the heart of what this role does, but to succeed in 2026 and beyond, process must enable rather than constrain, which means we need somebody who can build systems that growth teams actually want to use. They will think truly end‑to‑end, considering how pipeline data, forecasting and reporting need to be structured across different markets and integrated with our central capabilities. They must be able to turn messy operational reality into clean, decision‑ready information for leadership.

Candidate Profile

• Minimum 8 years experience in sales operations, revenue operations or commercial operations
• Deep understanding of CRM platforms (ideally including Monday.com and SalesForce), pipeline management and forecasting methodologies
• Ability to function at both operational and strategic levels
• Happy to work in a lean team and manner, resourceful, independent
• Ability and want to multi‑task: adapt and respond to changing requirements
• Experienced with liaising with senior stakeholders worldwide, both inside the company and outside
• Strong analytical capability: advanced Excel, reporting and dashboarding tools (Power BI, Tableau or similar)

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range

USD $149,340.00 – USD $239,148.00 Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/3/2026.