Global Safety & Security Center Operator (1st Shift 7am-3pm)

The TJX Companies, Inc.; Marlborough (MA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Life insurance

Job summary

TJX Companies in Marlborough, MA is seeking a GIS SOC Operator to monitor facilities 24/7, manage alarm activations, and support incident command. The role requires staying alert for nights, weekends, and holidays with hands-on learning across GIS SOC functions.

Qualifications include a Bachelor’s degree or 1–4 years of relevant experience, and the ability to handle high-stress priorities while working in a fast-paced environment. Competitive pay and benefits accompany the role.

Qualifications

• Bachelor’s degree or 1-4 years of experience in lieu of degree.
• Experience with Incident Management and Change Management.
• Experience in a fast-paced, high-stress environment handling multiple priorities.

Responsibilities

• Effective and accurate management and prioritization of alarm activations across platforms in TJX US facilities.
• Responsible for all control room operations, including CCTV review.
• Ensure incidents are logged and communicated per procedures; provide operational support to GIS SOC Specialists/ Supervisors.
• Support major incident command, control and crisis management and provide recommendations.

Skills

Incident Management

Troubleshooting

Teamwork

Education

Bachelor's degree

Job description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Opportunity: Contribute To The Growth Of Your Career.

Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology.

1st Shift (7a -3p) 5 day schedule/7 day availability

The main duties to be completed within the role of GIS SOC Operator include but not limited to the following:

• Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
• Responsible for all control room operations, including CCTV review.
• Ensure that all incidents are dealt with, logged and communicated in accordance with procedures
• Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers
• Support major incident command, control and crisis management and provide recommendations.
• Knowledge of how to use security and fire alarm systems
• Must be able to be contacted while on shift
• Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs

Qualifications:

• Bachelor’s degree or 1-4 years of experience in lieu of degree
• working experience with Incident Management and Change Management
• Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
• Troubleshooting experience
• Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander
• Accountability and Trust
• Unquestionable integrity and ethic

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

300 Value Way

Location:

USA Home Office Marlborough MA 300 Value Way

This position has a starting pay range of USD $21.90 to $27.90 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.