Global Reservations & Workforce Analytics Analyst

Fairweather, LLC; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

American Airlines in Fort Worth, TX is seeking an Analyst for Global Reservations - Workforce Operations to join a team that blends data analytics with AI-powered tools to optimize staffing and scheduling.

You will forecast call volumes, monitor real-time workload, and drive improvements across Reservations using advanced analytics. A Bachelor’s degree and strong mathematical skills are required, and the role demands flexibility to work 24/7/365.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience/training.
• Experience with E-Workforce and SABRE preferred.
• Reservations experience and analyst background desired.
• Strong mathematical and analytical skills.

Responsibilities

• Create, maintain, and update daily, weekly, and monthly department reports using analytics tools.
• Analyze agent schedules and real-time staffing needs with predictive analytics.
• Develop and manage data logs and performance metrics for reservations.
• Record overtime, vacation, and VTO using automated tracking systems.
• Update skills in Genesys and integrate AI-driven routing strategies.
• Provide support for Home-Based Representatives.
• Administer holiday bids and part-time extensions.
• Answer incoming calls to Workforce and assist teammates on-site.
• Deliver ad-hoc reporting and AI-generated insights for decision-making.
• Maintain local operational files and ensure data integrity.

Skills

Microsoft Office

Statistics

Relational databases

Analytical skills

Customer service

Job performance

Attendance

24/7 availability

Stress management

Multitasking

Education

Bachelor's degree or equivalent

Tools

SABRE

E-Workforce

Job description

American Airlines in Fort Worth, TX is seeking an Analyst for Global Reservations - Workforce Operations to join a team that blends data analytics with AI-powered tools to optimize staffing and scheduling.

You will forecast call volumes, monitor real-time workload, and drive improvements across Reservations using advanced analytics. A Bachelor’s degree and strong mathematical skills are required, and the role demands flexibility to work 24/7/365.