Global Relationship Manager- 3

Genpact Ltd.; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact is seeking a Global Relationship Manager in the United States to lead AI-driven growth with sales organizations, designing go-to-market strategies and commercial models that boost revenue and deepen client partnerships.

You will build data strategies for promotional planning, collaborate with senior leadership, and drive cross-functional collaboration to resolve client issues and deliver measurable value.

Qualifications

• Bachelor's degree in commerce, economics or finance.
• MBA or Master's in Business Analytics preferred.
• ITIL Foundation certification in IT Service Management.
• English proficiency at C2 level.
• Experience in CRM, sales forecasting and business consulting.

Responsibilities

• Develop and strengthen relationships with sales organizations to create go-to-market strategies for business growth.
• Design creative and profitable commercial models to enhance Genpact’s value proposition and drive revenue growth.
• Build and implement data strategies to guide promotional planning and execution for optimal outcomes.
• Collaborate with Sales and Operations leadership to generate momentum for new deals and ensure successful conversion.
• Manage cross-functional client issue resolution to ensure timely responses and satisfaction.
• Develop a growth strategy balancing financial success and client satisfaction in business development.
• Ensure governance and resource optimization across teams to achieve operational excellence.
• Identify new markets and customer needs in the Deduction Management space and tailor strategies.
• Promote Genpact’s products/services by addressing client objectives and presenting business cases.

Skills

CRM

Sales

Sales Forecasting

Digital Business Strategy

Automation Technology

Business Consulting

Global Business Strategies

Financial Analysis Reporting

Education

MBA

MS/BA in Business Analytics

Tools

SAP

Job description

Global Relationship Manager**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Responsibilities: Develop and strengthen relationships with sales organizations, creating effective go-to-market strategies for business growth. Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth. Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes. Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery. Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs. Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development. Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams. Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands. Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value. Translate strategic vision into actionable plans that drive business success and customer outcomes. Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams. Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery. Promote Genpact’s products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs. Develop and present business case studies that demonstrate the impact of Genpact’s value-sharing approach for both new and existing customers.**Qualifications**Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics**Certifications**ITIL Foundation Certificate in IT Service Management - AxelosAxelos**Required Skills**Automation Technology, Business Consulting, Customer Relationship Management (CRM), DevOps, Digital Business Strategy, Financial Analysis Reporting, Global Business Strategies, Sales, Sales Forecasting, SAP Overview**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Relationship Management**Remote Type -**Hybrid**Work Shift -**Variable (United States of America)**The approximate annual base compensation range for this position is:**100,000 to 125,000 USD “Los Angeles California-based candidates are not eligible for this role”**The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.****Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.