Global Relationship Manager- 3

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact is seeking a Global Relationship Manager to build and strengthen ties with major CPG sales organizations, crafting profitable commercial models and data-driven promotional plans. You will collaborate with senior leaders to secure new deals and ensure delivery, while managing client issues and pursuing growth with a client-centric mindset.

The role requires strategic thinking, strong communication, and a proven track record in relationship management, with ITIL certification and English

Qualifications

• Bachelor's degrees in commerce, economics, or finance; MBA preferred.
• ITIL Foundation Certificate in IT Service Management.
• Fluency in English; advanced communication and stakeholder management.

Responsibilities

• Develop and strengthen relationships with CPG sales organizations, creating go-to-market strategies.
• Design commercial models to drive revenue growth and enhance Genpact's value proposition.
• Build and implement data strategies for promotional planning and execution.
• Collaborate with Sales and Operations senior leadership to drive momentum for new deals.
• Manage cross-functional client issues with timely, efficient responses.
• Develop a growth strategy focused on financial success and client satisfaction.
• Translate strategic vision into actionable plans that deliver business outcomes.

Skills

Automation Technology

Business Consulting

Customer Relationship Management (CRM)

DevOps

Digital Business Strategy

Financial Analysis Reporting

Global Business Strategies

Sales

Sales Forecasting

SAP Overview

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

SAP

Job description

Global Relationship Manager

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

• Develop and strengthen relationships with CPG sales organizations, creating effective go-to-market strategies for business growth.
• Design creative and profitable commercial models that enhance Genpact's value proposition and drive revenue growth.
• Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes.
• Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery.
• Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs.
• Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development.
• Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams.
• Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands.
• Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value.
• Translate strategic vision into actionable plans that drive business success and customer outcomes.
• Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams.
• Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery.
• Promote Genpact's products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs.
• Develop and present business case studies that demonstrate the impact of Genpact's value-sharing approach for both new and existing customers.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

Automation Technology, Business Consulting, Customer Relationship Management (CRM), DevOps, Digital Business Strategy, Financial Analysis Reporting, Global Business Strategies, Sales, Sales Forecasting, SAP Overview

Language

English

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

Relationship Management

Remote Type

Hybrid

Work Shift

Day Job (United States of America)

The approximate annual base compensation range for this position is:

100,000 to 125,000 USD

"Los Angeles California-based candidates are not eligible for this role"

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Gen