Global R&D Quality Director

Estée Lauder Companies; Melville (NY); On-site; USD 124,200 - 214,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays and vacation

Job summary

The Estée Lauder Companies Inc. is a leading global manufacturer and marketer of skin care, makeup, fragrance and hair care products, with a broad portfolio of premium brands.

This role focuses on leading the development and maintenance of corporate QA policies and procedures across QA, R&D and Supply Chain, ensuring regulatory compliance and best practices. You will manage a global policy/procedure training program, assure training effectiveness, and supervise the Technical Writer for policy

Qualifications

• Advanced MS Office skills, especially MS Word; templates, macros and styles.
• Professional understanding of templates, macros and styles.
• Detail‑oriented with ability to manage a high volume of documents.
• Highly organized with a process‑oriented mindset.
• Excellent written and spoken communication; able to influence across levels.
• Experience in documentation review, control, retention and maintenance.
• 10 years of Quality Systems Management in a regulated industry.
• BS/MS education required.

Responsibilities

• Lead development and maintenance of a global set of QA policies/procedures across QA, Supply Chain, and R&D.
• Ensure policies meet regulatory requirements and best practices.
• Lead annual global document development plans approved by QA/R&D leadership.
• Develop document collaboration and review processes.
• Oversee global policy/procedure training programs and documentation of training records.
• Manage Open Text documentation software for routing, approval, change control and retention.
• Oversee security and upgrades to the Open Text system.
• Directly supervise the Technical Writer to support policy/document programs.

Skills

MS Office

MS Word

Templates & macros

Documentation skills

Quality systems

Communication

Multi-tasking

Process orientation

Education

BS/MS

Tools

OpenText

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

Responsibilities (50%)

• Responsible for leading the development and maintenance of a comprehensive set of corporate QA policies/procedures globally across QA, Supply Chain, and R&D.
• Works with QA/R&D Senior Management to ensure these global policies/procedures build on a community of best practices and meet all company and regulatory requirements.
• Leads a periodic policy/procedure review process that assures the policy requirements are current and applicable to regulations and business practices.
• Develops an effective document collaboration process that assures draft global documents are appropriately and adequately reviewed, edited, and approved.
• Leads and develops a two to three‑year global policy/procedure strategy plan and every fiscal year develops an annual global document development plan that is approved by the QA/R&D leadership teams.

Responsibilities (30%)

• Responsible for developing and maintaining a comprehensive global training program for QA and R&D corporate policies/procedures.
• Assure personnel is adequately trained and that they understand the corporate policy/procedure requirements as well as ensure that they have the tools and knowledge necessary to perform their essential tasks.
• For approved global policy/procedure documents, ensure training records are documented and retained, including quizzes that demonstrate training effectiveness.

Responsibilities (15%)

• Manage and maintain the corporate part of the Open Text documentation software program that allows for the routing, tracking, approval, change control, and retention of both corporate QA/R&D global policies/procedures.
• Oversee the security, access, and upgrades to the Open Text software system.

Responsibilities (5%)

• Directly supervise and manage the Technical Writer position to assist in the development and implementation of the R&D policy/procedure documents program.

Qualifications

• Advanced level MS Office skills (particularly MS Word). Skills in a range of industry DTP Software.
• Professional understanding of templates, macros and styles.
• Must be detail‑oriented and able to work with a high volume of documents in a fast‑paced environment.
• Must be highly organized and process‑oriented.
• Must have excellent oral, written communication and listening skills as well as the ability to interact and influence with all levels of the organization.
• Must be able to handle multiple requests while detailing document activity and have strong attention to detail.
• Must be able to work both independently and within a team environment.
• Must be able to focus on a task and follow a precise process to the conclusion.
• Key knowledge should cover experience in documentation review, control, retention and maintenance.
• 10 years with good experience in Quality Systems Management and implementation including hands on experience developing and writing technical documents, preferably in a regulated industry.
• Minimum Education level: BS/MS.

Pay Range

The anticipated base salary range for this position is $124,200.00 to $214,000.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program, a share incentive plan, and additional benefits.

Benefits

The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [e-mail].

Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law.

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.