Global Public Sector Service Operations Analyst

Salesforce, Inc.; Indianapolis (IN); On-site; USD 34,000 - 48,000; Full time

Job summary

Salesforce, Inc. in Indianapolis invites motivated interns to join a Global Public Sector service management path.

You will monitor applications, handle incidents, and support production services while learning AI-assisted operations in a fast-paced environment. As an early-career professional, you’ll work under guidance from a senior mentor, gain exposure to ITIL practices, ticket handling, and automation initiatives, and prepare for broader product or technical roles in a growing AI-enabled

Qualifications

• A Salesforce Platform Administrator I certification is required.
• At least one internship or some industry experience.
• Interest in public sector, AI, and service management.

Responsibilities

• Monitor production applications, system health dashboards, and alerts.
• Participate in incident response and on-call rotations with guidance.
• Track performance metrics, maintenance windows, and ITIL-aligned processes.

Skills

Salesforce Platform Admin I

Internship experience

AI literacy

Education

MIS degree or CS minor

Tools

Salesforce

Job description

Salesforce, Inc. in Indianapolis invites motivated interns to join a Global Public Sector service management path.

You will monitor applications, handle incidents, and support production services while learning AI-assisted operations in a fast-paced environment. As an early-career professional, you’ll work under guidance from a senior mentor, gain exposure to ITIL practices, ticket handling, and automation initiatives, and prepare for broader product or technical roles in a growing AI-enabled