AI-Powered Service Management Analyst

Leadout Capital; Indianapolis (IN); On-site; USD 80,000 - 105,000; Full time

Job summary

Salesforce in Indianapolis is seeking a Service Management Analyst to help build AI-powered engineering and strengthen system reliability. You’ll investigate support cases, monitor production jobs, and participate in on-call rotations with mentor guidance to grow into broader product roles.

You’ll work across IT, software engineering and vendor teams, tracking SLAs, improving processes, and developing AI-enabled automations and knowledge retrieval to reduce manual work and outages.

Qualifications

• MIS degree or CS minor and basic computer systems understanding.
• Salesforce Platform Administrator I certification or equivalent.
• Willingness to work swing shifts and on-call PagerDuty rotation.
• Internship or industry experience.

Responsibilities

• Monitor production applications and alert dashboards.
• Participate in incident response and on-call rotations.
• Triage and document production incidents and RCA.
• Collaborate with engineering and vendors to improve stability.
• Develop AI-assisted automation and knowledge retrieval.

Skills

Technical background

Salesforce Platform Administrator I

Education

MIS degree or CS minor

Tools

Salesforce

PagerDuty

Job description

Salesforce in Indianapolis is seeking a Service Management Analyst to help build AI-powered engineering and strengthen system reliability. You’ll investigate support cases, monitor production jobs, and participate in on-call rotations with mentor guidance to grow into broader product roles.

You’ll work across IT, software engineering and vendor teams, tracking SLAs, improving processes, and developing AI-enabled automations and knowledge retrieval to reduce manual work and outages.