Global Product Support (GPS) Engineer

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Job summary

Applied Materials, Inc. in Santa Clara, CA, is hiring for a senior engineering-focused role focused on sustaining and improving product support. You will develop BKMs, contribute to FMECA, and partner with engineering, manufacturing, and QA to resolve field issues and drive improvements.

The role involves creating procedural documentation, leading training for customer engineers and process engineers, and coordinating failure analysis and CAPA activities across teams.

Qualifications

• Proven ability to solve complex problems and perform root-cause analysis.
• Strong interpersonal communication skills for collaboration with customers and field teams.
• Demonstrated leadership on small projects with manageable risk and resource needs.
• Ability to document procedures and knowledge for others to follow.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Contribute to the FMECA (Failure Modes, Effects, and Criticality Analysis) process.
• Own or participate in first chamber Build & Test in Apps lab and address issues with Engineering.
• Collaborate with Manufacturing to develop procedures and participate in New Product final test.
• Partner with Quality & Reliability to review Top Field Issues and coordinate CAPA activities.
• Develop and document procedures to install, retrofit, and maintain products (Technical Product Manuals).
• Train Customer Engineers, Process Engineers, and Technical Product Support assigned to customers.

Skills

Problem Solving

Interpersonal Skills

Leadership

Analytical Thinking

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

Salary: $124,000.00 - $171,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required Collect process and qualification data to create product Best Known Methods (BKMs) Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus New Product Release New product first-in-fab startup support - technical training of TPS & account teams; Issue resolving Communicate with customer and field team for facility/ utility requirements Product manual release Work with DE to test new hardware/software in the lab Support TMC (Mfg. Eng.) to make final test procedure and provide support for final test Work with TPS and FSO to release wish list for new product development Responsible for PLC product support (Manual ,Field support plan, etc.) Set SPL and PLD (Spare Part List and & Part Lifetime Definition ) Field Issue Support Single point of contact to field team - manage weekly field issue meeting; issue summary/ tracking On-site support of TPS escalations and Identify & resolve top product issues PSER and JIRA issue timely closure Coordinate retrofit submission with TPS/eTPS Coordinate beta site testing and reporting AGS Support Manage TSL (Target Spares List) and align with AGS to minimize overstock inventory SPS review related to legacy products and EOL parts and ECN generation as required Support AGS supply chain development

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.