Global Product Support Engineer III - Kalispell

Make Choteau Home; Kalispell (MT); On-site; USD 90,000 - 130,000; Full time

Job summary

Applied Materials in Kalispell, MT is seeking a Global Product Support Engineer to apply project management, mechanical aptitude, and data analysis to develop maintenance strategies for new products and troubleshoot field issues. You will work with Manufacturing, Engineering and Quality to drive successful product rollouts, create BKMs, and support beta site tests, with about 20% travel.

Bachelor’s degree in engineering and 5+ years' experience required; relocation is possible and a

Qualifications

• Bachelor’s degree in a relevant engineering field.
• At least 5 years of experience in engineering or a technical field.
• Willing to travel up to 20% and be based in Kalispell, MT.

Responsibilities

• Install and commission new products in lab and field.
• Develop procedures and BKMs for servicing new products.
• Collaborate with Engineering to resolve key issues.
• Prepare presentations and reports for stakeholders.
• Identify spare parts stocking needs with AGS.

Skills

Project management

Mechanical aptitude

Data analysis

Education

Bachelors in Engineering

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

What You’ll Do

As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for new products, troubleshoot field issues, and ensure successful new product rollouts.

Role Responsibilities:

• Participate in lab and field installation of new products

• Work with Manufacturing to develop procedures and participate (if required) on New Product final test

• Develop new procedures and Best Known Methods (BKMs) to service new products

• Drive resolution of key issues with Engineering. Take part in beta site test plans and reporting

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

• Input for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

• Communicate work output using presentations, reports, and verbal updates to various stakeholders

Minimum Qualifications:

• Bachelor’s in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field

• 5 years experience in engineering or technical field

• 20% Travel Required

• Job based in Kalispell, MT

Preferred Qualifications:

• Strong interpersonal collaboration and communication skills, with an emphasis on building trust

• Hands on hardware troubleshooting and maintenance background including electrical, software, chemical, and mechanical systems

• Experience leading small teams with interest in people management

• Ability to manage multiple projects simultaneously, effectively prioritize per business requirements

• Exercise good judgment based on the analysis of multiple sources of information

• Communicate difficult or sensitive information, working to build consensus

• Ability to solve problems creatively and analytically

• Flexible and adaptable mindset

• Thrive in a results-driven culture

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.