Global Product Service Support Engineer, Core Histology - ONSITE

Leica Biosystems; Barrington (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

A well-known medical devices company is seeking a Global Product Service Support Engineer to provide expert support for their Core Histology portfolio. You will serve as a technical SME, assist field service engineers, and develop necessary training materials. The ideal candidate will have at least 5 years of experience in technical support within the medical device industry. This role offers an annual salary of $95,000.00-$120,000.00 plus comprehensive benefits including medical, dental, and 401(k).

Qualifications

• 5+ years of experience in technical support or service engineering.
• Experience supporting or servicing medical devices or diagnostics instruments.
• Ability to develop and deliver service documentation and technical training.

Responsibilities

• Serve as a technical subject matter expert for Core Histology instruments.
• Provide Tier 3 support for field service engineers.
• Analyze field performance data to drive product improvements.

Skills

Technical support

Service engineering

Product training

Excellent communication skills

Education

Bachelor’s degree in Engineering, Mechatronics, or related field

Job description

Global Product Service Support Engineer, Core Histology - ONSITE

Join Leica Biosystems as a Global Product Service Support Engineer for our Core Histology portfolio. This role will be based in Deer Park, IL, and is fully onsite.

In This Role, You Will Have The Opportunity To

• Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments and consumables, supporting global service teams.
• Provide Tier 3 support for field service engineers and technical teams, resolving escalation cases and driving issue resolution.
• Provide service expertise as a swim lane contributor in product development and design change processes, ensuring serviceability and support readiness.
• Develop and maintain service documentation and training materials and deliver global service training programs.
• Analyze field performance data and customer feedback to identify and drive product and process improvements.

The Essential Requirements Of The Job Include

• Bachelor’s degree in Engineering, Mechatronics, or a related technical field; equivalent experience may be considered, with 5+ years of experience in technical support, service engineering, or product training, preferably within the medical device or diagnostics industry.
• Proven experience supporting or servicing Leica Biosystems instruments, or at least core histology‑based instruments such as tissue processors, stainers, or coverslippers, and familiarity with associated consumables and workflows.
• Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse global audiences in professional English.
• Demonstrated experience developing service documentation and delivering technical training in both virtual and hands‑on formats.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• This position requires up to 25% flying and/or driving travel to support product launches, customer engagement, and cross‑functional collaboration, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record.

It would be a plus if you also possess previous experience in

• Experience working in regulated environments (e.g., ISO 13485, GMP), with an understanding of compliance requirements in medical device or diagnostics settings.
• Prior involvement in new product development (NPD) or design change projects, particularly in a service or support capacity.

Benefits

Leica Biosystems offers a broad array of competitive benefit programs. The annual salary range for this role is $95,000.00-$120,000.00. This role is also eligible for bonus/incentive pay. You will receive a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Equal Opportunity Employment

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 1-202-419-7762 or [e-mail].