Global Procurement Operations Manager

SupportFinity™; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

SupportFinity™ is seeking a Global Procurement Operations Manager in Seattle, WA, to oversee the Procure-to-Pay process and ensure operational efficiency across the organization. This role demands a collaborative leader adept at change management and process optimization.

The ideal candidate will establish KPIs, enhance procurement compliance, and drive digital transformation initiatives within the company. Strong communication skills and leadership capabilities are essential for navigating complex stakeholder environments.

Qualifications

• Strong experience in Procure-to-Pay (P2P) systems.
• Ability to establish KPIs and monitor effectiveness.
• Experience in leading change management initiatives.

Responsibilities

• Define and improve P2P processes to ensure consistency.
• Establish and monitor KPIs for P2P effectiveness.
• Partner with internal teams to align goals.

Skills

Leadership

Communication

Change Management

Process Optimization

Compliance Management

Job description

SSA Marine is in the midst of a significant digital transformation, having recently implemented a global ERP platform, including a procure-to-pay module. The Global Procurement Operations Manager will play a critical role in this journey, leveraging experience in launching and optimizing P2P systems to bring structure to complexity, align diverse stakeholders, and proactively identify and resolve both near‑term issues and long‑term process opportunities. Along with P2P system optimization, this role will oversee daily, tactical execution of purchasing activities to ensure efficiency, compliance, and cost‑effectiveness. The role requires a highly organized, collaborative leader with strong communication skills, sound judgment, and the energy and resilience to navigate obstacles while driving measurable, sustainable improvement across the enterprise.

Responsibilities

• Process Design & Governance: Define, document, govern, and continuously improve the end-to-end Procure-to-Pay (P2P) process to ensure consistency, control, and scalability across all regions and business units. This role will need to create, standardize, amend, and continuously improve all P2P processes including purchase requisitions, approvals, purchase order creation and change management, goods and services receipt, invoice processing and matching, exception handling, and payment execution.
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the P2P process. Regularly monitor these metrics for ongoing assessment and take corrective actions as needed. Develop dashboards and executive‑ready reporting.
• Strategic Collaboration: Partner with Procurement Category Managers, Internal Controls, Finance, IT, Accounts Payable, Treasury, Operations, and other stakeholders to align P2P with broader organizational goals and ensure system and processes are efficient and valuable.
• Change Management: Lead the company through process changes, facilitating training and adoption of new systems or workflows. This includes implementing new technologies, processes, and policies while ensuring that stakeholders are informed, trained, and onboarded effectively.
• Technology & Optimization: Drive automation, AI, and digital transformation initiatives to reduce cycle times and improve efficiency.
• Continuous Improvement: Stay updated on industry best practices and emerging trends. Drive innovation and implement new strategies to stay ahead of the curve.
• Compliance & Risk Management: Enforce adherence to internal controls, legal requirements, and procurement policies.