Global Process Owner - Customer Care & Transformation

Airgas, Inc.; Radnor (Delaware County); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401k plan with company matching

Paid holidays and parental leave

Job summary

Airgas, Inc. is seeking a Global Process Owner (GPO) Customer Care to oversee the international customer care processes, applying advanced methodologies like BPM and Lean. With 10-15 years of customer care or related experience, this role involves leading transformation projects, ensuring customer-centric processes, and setting global standards. The position requires influential leadership, critical thinking skills, and fluency in English along with other benefits like medical and retirement plans.

Qualifications

• 10-15 years of experience in Customer Care or customer-facing roles.
• Advanced mastery of BPM, Lean, Six Sigma, and Design Thinking.
• Fluent in English; French is a major asset.

Responsibilities

• Design and document global process standards for Customer Care.
• Lead transformation initiatives across multiple countries.
• Implement new service capabilities and workflows.

Skills

Customer Care expertise

Process management methodologies

Fluency in English

Influential Leadership

Critical Thinking

Tools

CRM platforms

Artificial Intelligence / Chatbot technologies

Service platforms (e.g., Zendesk, Salesforce)

Job description

Airgas, Inc. is seeking a Global Process Owner (GPO) Customer Care to oversee the international customer care processes, applying advanced methodologies like BPM and Lean. With 10-15 years of customer care or related experience, this role involves leading transformation projects, ensuring customer-centric processes, and setting global standards. The position requires influential leadership, critical thinking skills, and fluency in English along with other benefits like medical and retirement plans.