Global Process Owner - Capacity Strategy & Planning

QTS Realty Trust; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

QTS Realty Trust seeks a Global Process Owner for Integrated Business Planning to design and govern the IBP process across functions and regions. You will standardize processes, data, and controls, ensuring decision-grade, scalable IBP execution with strong governance and KPI definitions.

You will lead end-to-end governance, collaborate with senior leaders, and drive continuous improvements in planning effectiveness, timeliness, and data quality while enabling enterprise adoption of IBP

Qualifications

• 7+ years of IBP, S&OP, enterprise planning, or global process ownership.
• Demonstrated success establishing governance, standards, controls, and KPIs.
• Strong influence in matrixed organizations without direct authority.

Responsibilities

• Own end-to-end IBP process governance, definitions, and handoffs.
• Define process taxonomy and enforce governance across planning horizons.
• Develop standard artifacts, data elements, and KPIs for IBP.
• Monitor performance, drive improvements, and ensure data integrity.
• Support adoption of IBP standards with training and change readiness.

Skills

IBP

S&OP

Enterprise planning

Governance

Influence in matrix orgs

Education

Bachelor's degree or equivalent experience

Advanced degree (Lean Six Sigma, PMP) optional

Tools

Process analytics platforms

Process mining platforms

Job description

Who You Are: (Job Summary)

The Global Process Owner (GPO), Integrated Business Planning (IBP) is accountable for the design, standardization, governance, and integrity of the IBP process across QTS. This role ensures IBP is executed consistently, predictably, and with appropriate controls across all functions, regions, and planning horizons. The IBP GPO operates within the enterprise GPO operating model, partnering closely with the IBP Director or Senior Director (who owns the IBP management system, executive cadence, and outcomes) and the GPO Leader (who governs enterprise‑wide process standards and consistency). The IBP GPO does not own business results or executive decision forums; instead, this role ensures the process, data, controls, and standards underlying IBP are decision‑grade and scalable.

What You Will Do: (Job Responsibilities)

Initial Focus Area: Capacity Strategy & Planning

The Capacity Strategy & Planning Global Process Owner is accountable for the end-to-end processes associated with where and when QTS invests (market strategy, site selection, utilities, connectivity and portfolio forecasting). This role’s process scope includes:

• Opportunity identification
• Capital planning alignment
• Capacity planning and infrastructure readiness
• Site selection & due diligence
• Utility/power feasibility
• Connectivity
• Handoff to capital delivery/project development teams

IBP Process Ownership & Governance

Own end‑to‑end accountability for the IBP process domain, including process boundaries, decision points, controls, and escalation paths across demand, supply, financial, capital, and capacity planning. Define and maintain the IBP process taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards. Establish and enforce IBP process governance, including planning stage gates, reconciliation rules, approval frameworks, and exception handling. Manage intake, prioritization, and sequencing of IBP process changes, assessing enterprise impacts, risk, and control implications. Ensure IBP process governance aligns with enterprise initiative and process governance frameworks.

Standards, Controls & Data Integrity

Develop and maintain standardized IBP artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions. Define and govern critical IBP data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds. Partner with systems and data teams to translate IBP process standards into system requirements and embedded controls. Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.

Performance Monitoring & Continuous Improvement

• Define and maintain IBP process KPIs focused on planning effectiveness, timeliness, compliance, and decision readiness.
• Maintain transparent dashboards highlighting performance, variation, and exceptions across the IBP cycle.
• Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities.
• Drive prioritized process improvements that strengthen consistency, comparability, and scalability.

Enablement & Adoption

Support adoption of IBP standards through training guidance, communications, readiness criteria, and compliance reinforcement. Coordinate rollout of IBP process changes with the IBP Director / Senior Director and enterprise change partners. Reinforce disciplined planning behaviors and adherence to enterprise standards.

Scope and Impact

• Enterprise‑wide ownership of IBP process standards and controls
• Regular interaction with senior functional leaders and process councils
• Direct influence on planning consistency, data integrity, and decision quality

Other duties as assigned.

What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications)

Bachelor’s degree or equivalent experience.

7+ years of experience in IBP, S&OP, enterprise planning, or global process ownership.

Demonstrated success establishing governance, standards, controls, and KPIs in complex environments.

Strong influence skills in matrixed organizations without direct authority.

Nice to Have: (Preferred Qualifications, Education, Experience, Certifications)

Advanced degree and certifications (Lean Six Sigma, PMP) a plus.

Experience with process analytics or process mining platforms preferred.

Equal Opportunity

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.

We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.