Global Order Manager

Kion Group AG; Grand Rapids (MI); On-site; USD 85,000 - 124,000; Full time

Job summary

Dematic is seeking a Global Order Manager to lead order management for complex automation projects, coordinating customers, project teams, manufacturing, engineering, procurement, and supply chain operations to ensure materials arrive accurately and on time.

In this high-visibility role you will drive cross-functional process improvements, resolve delivery issues, and build strong relationships across functions to guarantee project success and exceptional customer experiences worldwide.

Qualifications

• Experience in supply chain, order management, or project execution.
• Ability to coordinate across global cross-functional teams.
• Strong analytical and communication skills.

Responsibilities

• Serve as the primary contact for project-related orders, ensuring timely resolution of blocking issues and clear communication among interested parties.
• Partner with global supply chain, manufacturing, project execution, and regional teams to proactively mitigate risks and support timely project delivery.
• Manage customer orders with a customer-first approach, ensuring quality, accuracy, and reliable fulfillment.
• Drive cross-functional process improvement initiatives that improve operational efficiency and customer happiness.
• Examine order performance, recognize trends, and suggest solutions that improve delivery outcomes and business results.
• Support worldwide transformation efforts, including process standardization, system upgrades, and ongoing improvement initiatives.
• Develop and maintain process documentation, training materials, and reporting tools that support consistent global execution.
• Build positive relationships across multiple functions to align priorities, solve complex challenges, and ensure project success.

Skills

Supply chain management

Order management

Cross-functional collaboration

Process improvement

Data analysis

Communication skills

Job description

Are you a customer-focused supply chain professional who thrives in a fast-paced, global environment? Join Dematic as a Global Order Manager and take on a meaningful role in ensuring the successful delivery of industry-leading warehouse automation and logistics solutions. In this highly visible position, you will connect customers, project teams, manufacturing, engineering, procurement, and supply chain operations to guarantee materials arrive accurately, on time, and complete. As a trusted partner across the organization, you will tackle delivery challenges, promote ongoing improvement initiatives, and help deliver outstanding customer experiences. This is an exciting opportunity to influence global operations while contributing to the success of complex automation projects that transform supply chains around the world. Why choose Dematic? At Dematic and KION, our talent is key to creating the magic of supply chain solutions. As part of a global community of communities, you’ll help orchestrate intelligent logistics that power the future of commerce. Here, you can push your career forward in an environment built on collaboration, growth, and real-world impact.

Tasks and Qualifications:

What You’ll Do in this Role:

• Serve as the primary contact for project-related orders, ensuring timely resolution of blocking issues and clear communication among interested parties.
• Partner with global supply chain, manufacturing, project execution, and regional teams to proactively mitigate risks and support timely project delivery.
• Manage customer orders with a customer-first approach, ensuring quality, accuracy, and reliable fulfillment.
• Drive cross-functional process improvement initiatives that improve operational efficiency and customer happiness.
• Examine order performance, recognize trends, and suggest solutions that improve delivery outcomes and business results.
• Support worldwide transformation efforts, including process standardization, system upgrades, and ongoing improvement initiatives.
• Develop and maintain process documentation, training materials, and reporting tools that support consistent global execution.
• Build positive relationships across multiple functions to align priorities, solve complex challenges, and ensure project success.

What We Are Looking For:

• Customer-first approach with a passion for delivering outstanding service and business results.
• Experience working in supply chain, order management, project execution, operations, or a related environment.
• Proven ability to coordinate across diverse, cross-functional teams within a global organization.
• Strong analytical and problem-solving skills with the ability to interpret data and drive process improvements.
• Excellent communication, presentation, and driving stakeholder alignment.
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail.
• Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or similar process excellence frameworks.
• Ability to build relationships, influence outcomes, and drive collaboration across all levels of the organization.

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Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $84,750 - $124,300 at the time of posting.

Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions.