Global Operations VP: Programs, eCommerce & Growth

BDA; Woodinville (WA); Hybrid; USD 230,000 - 350,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work schedule (4 days onsite /

Relocation support

Job summary

BDA, a global merchandise agency, seeks a Divisional Vice President for Global Operations in Woodinville, WA. The role leads Program Management, eCommerce, Retail, Client Implementations, and Acquisition Integration, ensuring client success and scalable operations.

Reporting to the COO, you will drive cross-functional collaboration, operational excellence, and strategic growth across the organization.

Qualifications

• Bachelor's degree in Business, Operations Management or related field; advanced degree preferred.
• 12+ years of progressive leadership experience in operations, program management, eCommerce operations, retail operations, client implementations, acquisition integration, or related disciplines.
• Proven track record leading large, cross-functional teams in a high-growth environment.
• Strong understanding of program management, eCommerce operations, retail operations, inventory management, and operational execution.
• Demonstrated success driving operational improvements, organizational effectiveness, and financial performance.
• Experience leading complex client implementations, program launches, business integrations, or significant organizational change.
• Demonstrated success building scalable processes and operating models that support growth and increasingly complex client requirements.
• Ability to lead effectively across functions where success depends on influence, coordination, and shared accountability.
• Strong analytical, financial, and business acumen.
• Exceptional leadership, communication, and stakeholder management skills.
• Experience working with global teams and complex client organizations.

Responsibilities

• Define and execute the operational strategy across Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration.
• Establish scalable operational processes, service standards, and performance metrics that drive efficiency, profitability, and client satisfaction.
• Develop organizational structures and operating models that support growth and evolving client needs.
• Lead continuous improvement initiatives focused on productivity, quality, automation, and operational excellence.
• Ensure alignment across functions involved in client delivery (e.g., Client Services, New Business Development, Global Sourcing, Logistics, Compliance, Finance, Technology).
• Drive operational readiness for client launches, retail programs, eCommerce initiatives, acquisitions, and strategic growth opportunities.
• Establish clear ownership, handoffs, and accountability across functions to support consistent execution.
• Serve as a key member of the Operations leadership team and contribute to overall company strategy.

Skills

Strategic leadership

Operations leadership

Program management

Cross-functional collaboration

People development

Client relations

Data analytics

Education

Bachelor's degree required

Advanced degree preferred

Job description

BDA, a global merchandise agency, seeks a Divisional Vice President for Global Operations in Woodinville, WA. The role leads Program Management, eCommerce, Retail, Client Implementations, and Acquisition Integration, ensuring client success and scalable operations.

Reporting to the COO, you will drive cross-functional collaboration, operational excellence, and strategic growth across the organization.