Global Operations Specialist II

ClearStar

Alpharetta (GA)

Remote

USD 45,000 - 50,000

Full time

8 days ago

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Benefits offered by this job

Healthcare and life insurance

Dental and vision insurance

Company-paid basic life insurance

Short-Term Disability

Employee assistance program

401(k) matching up to 4%

Paid time off

9 company paid holidays

Volunteer time off (2 days)

Job summary

ClearStar is seeking an Operations Specialist II to manage complex verifications and high-risk cases. You will support quality stabilization and compliance, coaching frontline specialists and coordinating with global teams.

You will apply advanced verification processes, assist with remediation planning, and drive standard operating procedures to ensure consistency and performance across distributed operations.

Qualifications

2-4+ years of experience in background screening.
FCRA knowledge and quality standards preferred.
PBSA Certification is a plus.

Responsibilities

Manage escalated orders, complex verifications, and exception cases.
Serve as a point of contact for high-risk or sensitive client and internal communications.
Apply advanced knowledge of verification processes, compliance standards, and quality controls.
Identify recurring issues or performance trends and elevate findings to Compliance and Operations leadership.
Support monitoring efforts related to global operations team performance and quality reviews.
Provide guidance and informal coaching to frontline Operations Specialists.
Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps.
Maintain and enhance SOPs to ensure clarity and consistency.
Analyze operational data to recommend workflow enhancements and error reduction strategies.

Skills

Problem-solving

Communication

Detail-oriented

Compliance-driven

Trend analysis

Mentoring

Adaptability

Education

Bachelor’s degree or equivalent

PBSA Certification

Job description

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others.No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

The Operations Specialist II is an advanced operational resource responsible for managing complex workflows, escalated cases, and high-risk verifications while strengthening quality oversight and operational consistency.

This role bridges frontline processing and leadership by applying advanced operational judgment, supporting quality stabilization efforts, and reinforcing compliance standards. The Operations Specialist II also provides coaching and guidance to frontline Operations Specialists and serves as a key contributor to improving oversight of distributed teams, including international resources.

Impact and Outcomes

Stabilizes quality performance through proactive oversight and exception management
Reduces error rates by resolving complex cases accurately and efficiently
Strengthens monitoring and accountability across operational teams
Identifies trends and recurring issues, escalating appropriately to Compliance and leadership
Improves client satisfaction by effectively managing sensitive or high-risk communications
Contributes to continuous improvement of workflows and compliance adherence

Key Challenges and Problem Solving

Managing escalated or high-risk cases requiring sound professional judgment
Navigating ambiguity in complex verifications and exception handling
Balancing SLA performance with increased scrutiny on quality and compliance
Identifying root causes behind recurring operational issues
Supporting maintaining consistency in standards
Communicating effectively with clients and internal partners on sensitive matters

Key Responsibilities

Manage escalated orders, complex verifications, and exception cases
Serve as a point of contact for high-risk or sensitive client and internal communications
Apply advanced knowledge of verification processes, compliance standards, and quality controls
Identify recurring issues or performance trends and elevate findings to Compliance and Operations leadership
Support monitoring efforts related to global operations team performance and quality reviews
Provide guidance and informal coaching to frontline Operations Specialists
Conduct targeted quality reviews and assist with remediation planning
Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
Maintain and enhance standard operating procedures (SOPs) to ensure clarity and consistency
Analyze operational data to recommend workflow enhancements and error reduction strategies

Required Skills and Competencies

Strong problem-solving and analytical skills
Excellent communication skills and sound professional judgment
Detail-oriented with the ability to manage ambiguity
Strong understanding of compliance-driven operational environments
Ability to identify trends and elevate appropriately
Ability to influence peers through guidance and knowledge sharing
Comfort working in fast-paced, regulated workflows

Desired Qualifications

2-4+ years of experience in background screening
PBSA Certification
Working knowledge of FCRA, verification processes, and quality standards
Experience handling escalations, client communications, or complex workflows
Demonstrated ability to operate as a senior contributor within an operations team
Bachelor’s degree preferred or equivalent work experience

ClearStar is an equal opportunity employer. This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications

ClearStar, Inc. welcomes applications from candidates located in the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and, Virginia

Compensation The base salary range for this position is $45,000-50,000 annually, depending on experience, skills, and qualifications. This role may also be eligible for performance-based incentive compensation. ClearStar is committed to pay equity and transparency. Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role.

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth.