Global Operations Engineer (Starlink)

United States Digital Space LLC; Bastrop (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

United States Digital Space LLC in Texas leads Starlink initiatives to deploy the world’s leading broadband system. We seek a Global Operations Engineer to drive process improvements, scale operations, and improve customer experience through data-driven decisions.

You will analyze data, coordinate with design, engineering, logistics, sales, and analytics, and own initiatives from planning through rollout while meeting ambitious timelines.

Qualifications

• Bachelor’s degree in engineering, mathematics, computer science, or STEM field.
• 2+ years of experience in operations, process improvement, manufacturing, or consulting.
• 2+ years of experience with Excel, SQL, and Python.

Responsibilities

• Apply process improvement methodologies to improve self-service, reduce resolution time, and scale processes across teams.
• Identify engineering and operational issues, determine root causes, and develop scalable solutions.
• Develop and maintain data analysis and tracking tools to monitor customer experience and internal performance.
• Coordinate with cross-functional partners to create effective feedback loops.
• Support project prioritization, resource allocation, and sustainability of solutions.
• Manage projects and communicate progress to stakeholders on aggressive timelines.
• Partner on new product, feature, and process rollouts and document best practices.
• Codify knowledge and maintain current documentation for internal systems.
• Demonstrate ownership, bias for action, and a focus on practical scalable solutions.

Skills

Excel

SQL

Python

Education

Bachelor’s degree in engineering, mathematics, computer science, or STEM field

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

GLOBAL OPERATIONS ENGINEER (STARLINK)

Starlink is leveraging the company’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.

As an Operations Engineer, you will drive meaningful initiatives that improve how Starlink operates. You will identify problems, develop practical and scalable solutions, collaborate closely with cross-functional partners, and use data to inform decisions that support Starlink’s growth, profitability, and operational effectiveness.

RESPONSIBILITIES:

• Apply process improvement methodologies (process mapping, problem solving, visual management, lean principles) to improve self-service, accelerate resolution, and help scale processes across customer experience, logistics, accounting, supply chain, and other teams
• Identify engineering and operational issues, determine root causes, and develop solutions for both immediate mitigation and longer-term improvement
• Develop and maintain data analysis and tracking tools to monitor customer experience and internal operational performance
• Coordinate with cross-functional partners (design, engineering, software, sales, marketing, customer service, logistics, accounting, etc.) to create effective feedback loops
• Partner with leadership and stakeholders to support project prioritization, resource allocation, and sustainability of solutions
• Manage projects and execute to aggressive timelines while clearly communicating progress and influencing stakeholders
• Partner with design, engineering, logistics, and operations teams on new product, feature, and process rollouts by participating in design reviews, supporting beta programs, and creating educational materials
• Codify knowledge and best practices for customer-facing and internal systems and keep documentation current and useful
• Demonstrate ownership, bias for action, and a focus on building practical solutions that can scale

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, mathematics, computer science, or STEM field
• 2+ years of experience in an operations, process improvement, manufacturing, and/or consulting environment
• 2+ years of experience with Excel, SQL, and Python

PREFERRED SKILLS AND EXPERIENCE:

• Experience working successfully in environments with competing priorities and aggressive schedules
• Experience contributing to or leading operational and process improvement initiatives
• Proficiency with statistics, data analysis, and data visualization
• Ability to define, manage, and execute projects independently
• Experience with lean, Six Sigma, or related process improvement principles
• Experience with programming/scripting languages (Python, SQL, R, JavaScript, or similar)
• Strong written and verbal communication skills, including with managers and cross-functional partners
• Bias for action, ownership mindset, and history of delivering practical, scalable solutions
• Strong interpersonal skills with experience collaborating on or mentoring within small project teams

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel up to 50%

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

the company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of the company’s Aff... or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].