Global Operations Enablement Program Manager

Bank of America; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America is seeking a Global Operations Enablement Program Manager to oversee critical change initiatives impacting business operations. The ideal candidate will have significant experience in program management within the financial services sector and possess strong leadership and communication skills. Join a company committed to a diverse and inclusive workplace and supporting your professional growth.

Qualifications

• 15+ years in financial services industry preferred.
• Ability to influence senior leaders effectively.
• Strong program management and project management skills.

Responsibilities

• Oversee programs and projects specific to corporate change initiatives.
• Define program controls and procedures; monitor execution of tasks.
• Communicate and negotiate with department managers regarding change initiatives.

Skills

Program Management

Project Management

Leadership Development

Consulting

Problem Solving

Reporting

Presentation Skills

Oral Communications

Job description

Global Operations Enablement Program Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:
• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Required Skills:

• 15 + years of experience in financial services industry. Global Operations, Global Technology, and/or Human Resources experience preferred
• 5-10 Years of proven, successful Program management experience
• Organized and able to operate with limited direction
• Clear and concise communications with ability to influence senior leaders
• Ability to effectively matrix manage several resources across teams and influence without authority
• Ability to prioritize work and meet/exceed deadlines
• Ability to identify opportunities to add value beyond specific requests

Desired Skills:

• Knowledge of program / process analysis
• Experience working in and/or partnering with Global Operations, Global Technology, Employee Conduct, and/or Human Resources
• Experience working in and/or partnering with Local Market Organization
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve program stakeholders/participants
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:
• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Required Skills:

• 15 + years of experience in financial services industry. Global Operations, Global Technology, and/or Human Resources experience preferred
• 5-10 Years of proven, successful Program management experience
• Organized and able to operate with limited direction
• Clear and concise communications with ability to influence senior leaders
• Ability to effectively matrix manage several resources across teams and influence without authority
• Ability to prioritize work and meet/exceed deadlines
• Ability to identify opportunities to add value beyond specific requests

Desired Skills:

• Knowledge of program / process analysis
• Experience working in and/or partnering with Global Operations, Global Technology, Employee Conduct, and/or Human Resources
• Experience working in and/or partnering with Local Market Organization
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve program stakeholders/participants
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Skills:
• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40

About the company

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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