Global Operations Associate

A.P. Moller - Maersk; Romulus (MI); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC is seeking a Global Operations Associate in Romulus, MI. You will oversee freight forwarding shipments across multiple modes, ensuring high-quality operations and superior customer service while maintaining station KPIs.

The role requires strong multi-tasking, excellent communication, and proficiency with Excel/Word in a fast-paced environment. Overtime and weekend on-call rotations may be required as part of the shift.

Qualifications

• Must be able to multi-task while maintaining precise attention to detail.
• Excellent verbal and written communication skills required.
• Typing speed of 35+ words per minute or more is required.
• Ability to work in a demanding, high-volume environment, especially with email and calls.
• Proficient in Microsoft Excel and Word; tech-savvy with ability to learn transportation systems.

Responsibilities

• Track and trace outbound shipments.
• Inspect outbound freight for accuracy and condition.
• Contract new carriers as needed and assign carriers and load tenders.
• Communicate freight status to stations and customers and update the system.
• Provide excellent customer service and run reports.
• Work overtime and weekend on-call rotations.

Skills

Multi-tasking

Excellent communication

Typing 35+ WPM

High-volume environment

Attention to detail

Tech savvy

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

JOB SUMMARY

The Global Operations Associate is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Essential Functions

• Tracking and tracing outbound shipments
• Inspecting outbound freight
• Contracting new carriers as needed and assigning carriers and providing load tenders
• Communicating freight status and any problems to other stations and customers, and updating the system
• Provide customer service
• Run reports
• Able to work overtime and weekend on call rotations.
• Data entry of shipments into transportation management system
• Domestic air and ground routing (including Canada)
• Contract new carriers
• Negotiate Freight Rates
• Develop collaborative carrier relationships
• Assigning carriers and providing load tenders
• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

SKILLS/COMPETENCIES

• Multi-tasking while maintaining precise attention to detail
• Excellent verbal and written communication skills
• Must be able to type 35+ words per minute
• Must be able to work in demanding, high-volume environment, particularly with email and calls
• Precise attention to detail
• Proficient in Microsoft products Excel, Word
• Must be tech savvy

EDUCATION

High school diploma or equivalent is required

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

**Pay Range: $21 to $22 per hour**

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.