Global Network Operations Engineer – Incident Response & SDN

ByteDance; Seattle (WA); On-site; USD 202,160 - 368,220; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Disability insurance

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

ByteDance Networking in Seattle seeks an experienced Network Operations Engineer to lead incident response and maintain operational stability across backbone, data centers, public cloud, and edge networks. You will join a 24/7 global team, troubleshoot outages, and collaborate with cross‑functional partners to drive resilient networking at hyperscale scale.

The role requires a BS in CS/IT or related field and 2+ years in network operations; familiarity with TCP/IP, BGP, OSPF/IS-IS; strong

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• 2+ years of experience in network operations, network support, or network engineering.
• Good understanding of TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.
• Strong sense of ownership with the ability to troubleshoot and resolve network incidents under ambiguity, including timely response during critical outages.
• Good communication skills and the ability to collaborate across global teams.

Responsibilities

• Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs.
• Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures.
• Partner with the 24*7 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 24*7 global network operations.
• Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
• Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence.
• Support network maintenance and change activities, including operational checks and post-change monitoring.

Skills

Network operations

Network protocols

Incident management

Cross‑team collaboration

Ownership

Education

Bachelor’s degree in CS/IT/Engineering

Job description

About the TeamByteDance Networking brings together innovative ideas and technologies from network architecture, software-defined networking (SDN), network virtualization, switch software and hardware co-design, and high-speed networking, to create hyperscale data-center networking solutions that power several of the most popular apps of the world such as Douyin and TikTok which serve hundreds of millions of users around the globe.ByteDance Networking is responsible for designing, building, and operating the global, intelligent network infrastructure to meet the requirements of high availability, scalability, and high-performance. By joining this team, you will gain marketable software development and/or network operation experiences in data center networking at massive scale.Responsibilities- Design, build, operate and optimize ByteDance's global network, including backbone, data center, public cloud and Edge/CDN.- Work with cross-functional teams including but not limited to compute, storage, database, recommendation system, drive the innovation and evolution of ByteDance network.- Work with external vendors and ISPs for device and carrier selection, perform testing and verification.- Travel may be required up to 15% - 30% of the time.

Qualifications

Minimum Qualifications:- Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.- Good understanding of network monitoring protocols and tools, such as SNMP, Sflow/netflow, Telemetry.- Familiar with data center network architecture, such as CLOS.- Hands-on experience of major network devices, such as Cisco, Arista, Juniper, H3C, Huawei and other mainstream vendors.- Self-motivated, good communication and written skills.- Team player and participate ByteDance network global oncall rotation.- Bachelor's in Computer Science, Information Science, Engineering, Mathematics, or a related field, or experience equivalent to a Bachelor's degree based on three or more years of work experiencePreferred Qualifications:- In-depth knowledge of network protocols and implementation in hyper scale data center networks.- In-depth knowledge of MPLS related Traffic Engineering technologies, such as Segment Routing, RSVP, and LDP etc.- In-depth knowledge of public cloud architecture, such as AWS, GCP, Azure, Ali Cloud, OCI, etc.- Familiar with mainstream commercial switch/router chipsets, such as Broadcom, Barefoot etc.- Good understanding of IPv6 and IPv4-IPv6 co-existence technologies.- Programming/scripting in Python or other languages.

Job Information

The base salary range for this position in the selected city is $207480 - $368220 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request