Global Mainframe Batch Operations Analyst

Tata Consultancy Services; Raleigh (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Parental leave

401K plan

Training reimbursement

Job summary

Tata Consultancy Services in Raleigh, NC seeks an experienced Mainframe Test Batch Support Analyst to join the MTES team. The role supports onshore operations for multiple mainframe test regions, ensuring smooth daily batch processing, incident resolution, and environment refresh activities with offshore collaboration.

The ideal candidate has 8–10 years in mainframe production/test support, 3+ years in batch monitoring and incident management, and familiarity with 24x7 global support in

Qualifications

• 8 to 10 years of Mainframe Production/Test Support experience.
• Minimum 3+ years in batch monitoring and incident management.
• Experience supporting large-scale banking or financial services environments preferred.
• Experience working in a 24x7 global support model.

Responsibilities

• Monitor and manage daily batch processing across multiple mainframe test regions.
• Analyze batch failures, abends, job delays, and scheduling issues.
• Perform job restarts, reruns, validations, and recovery activities as per operational procedures.
• Coordinate with application support teams and SMEs for issue resolution.
• Investigate batch failures and identify root causes.
• Troubleshoot JCL, dataset, scheduling, and application-related issues.
• Manage incidents and service requests through ServiceNow or equivalent ticketing tools.
• Ensure timely resolution within agreed SLAs.
• Support weekend and planned environment refresh activities.
• Coordinate production-to-test data copy and validation activities.
• Execute pre-refresh and post-refresh validation checks.
• Work closely with Test Data Management teams to ensure environment readiness.
• Handle requests related to file copies, data setup, batch schedule updates, JCL creation/modification, dataset management, environment access.

Skills

Mainframe z/OS

JCL

COBOL debugging

VSAM

DB2

Batch scheduling tools

ServiceNow

Incident management

Batch monitoring

Abend analysis

Environment refresh

Production support

Root cause analysis

Change management

Education

Bachelor's degree in Computer Science

Tools

ESP

Job description

Tata Consultancy Services in Raleigh, NC seeks an experienced Mainframe Test Batch Support Analyst to join the MTES team. The role supports onshore operations for multiple mainframe test regions, ensuring smooth daily batch processing, incident resolution, and environment refresh activities with offshore collaboration.

The ideal candidate has 8–10 years in mainframe production/test support, 3+ years in batch monitoring and incident management, and familiarity with 24x7 global support in