Global Key Account Manager

Davita Inc.; Peabody (MA); Remote; USD 85,000 - 120,000; Full time

Job summary

A leading company, TUV SUD, is seeking a Global Key Account Manager to manage strategic customer relationships and drive revenue across North America. The ideal candidate will have extensive experience in account management, strong analytical and problem-solving skills, and a proven track record in the Testing, Inspection, and Certification sectors. This position emphasizes building long-term relationships and providing tailored solutions to enhance customer satisfaction.

Benefits

Paid vacation time

Competitive compensation

Retirement savings plans

Wellness benefits

Flexible working hours

Home office

Family care benefits

Qualifications

• Minimum 5 years of account management experience in TIC, retail, or manufacturing.
• Proven experience managing large global or strategic accounts.
• Willingness to travel as needed.

Responsibilities

• Manage and grow customer relationships across North America.
• Drive revenue through upselling and expanding service portfolios.
• Coordinate global support for international key accounts.

Skills

Communication

Negotiation

Interpersonal skills

Analytical skills

Problem-solving

Education

Bachelor's degree in Business, Marketing, or Engineering

Advanced degree preferred

Tools

Microsoft Office

CRM system

Job description

Global Key Account Manager

Your tasks

Position Summary:

The Key Account Manager is responsible for managing and growing strategic customer relationships across North America, ensuring high customer satisfaction and revenue growth. This role will focus on driving account retention, developing tailored solutions for key clients, and promoting TUV SUD's value-added services across the testing, inspection, and certification landscape.

Responsibilities:

Serve as the main point of contact for assigned key accounts and build strong, long-term relationships with key stakeholders.

Understand customer needs, industry trends, and internal capabilities to craft and present tailored service offerings.

Drive revenue growth through upselling, cross-selling, and expanding service portfolios within assigned accounts.

Ensure service delivery excellence by working closely with operations, technical, and global account teams.

Lead commercial negotiations and renewals with key clients.

Coordinate global support for international key accounts, aligning strategies across regions.

Provide account forecasts, pipelines, and strategic plans on a quarterly basis.

Organize regular review meetings with clients to monitor performance, collect feedback, and identify improvement areas.

Represent TUV SUD at key industry events and client meetings to enhance visibility and thought leadership.

Contribute to market research and intelligence initiatives to identify trends and opportunities.

Your qualifications

Education and Experience:

Bachelor's degree in Business, Marketing, Engineering, or related field required. An advanced degree is preferred.

Minimum of 5 years of account management or client relationship experience, preferably in TIC (testing, inspection, certification), retail, or manufacturing industries.

Proven experience managing large, global, or strategic accounts.

Specific Skills, Knowledge and Abilities:

Strong understanding of consumer product supply chains and quality assurance processes.

Hard goods (Toys, Furniture, Promotional products) background would be preferred.

Excellent communication, negotiation, and interpersonal skills.

Ability to work cross-functionally and manage complex projects under pressure.

Strong analytical mindset and problem-solving skills.

Proficiency in Microsoft Office applications; CRM system experience a plus.

Willingness to travel as needed.

Fundamental competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones:

- Communication

Collaboration

Customer Orientation

Self-Management

Additional Information

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

Details

Benefits

Paid vacation time

Competitive compensation

Retirement savings plans

Wellness benefits

free parking spaces

Employee events

Structured professional development

Sick leave

Long-term-service awards

Flexible working hours

Home office

Family care benefits

Employment type

Full time / permanent

Work model

remote

Job location

Home Office

Country

United States

Job category

Other Target Groups

Required experience

Professionals 3 - 5 years of experience

Organizational unit

TUV SUD America Inc.

Reference number

144913

Contact

TUV SUD Recruiting

[e-mail]

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About TUV SUD as Employer

At TUV SUD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD.

Established more than 150 years ago in Germany, TUV SUD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. For over 30 years, throughout 33 locations, it is TUV SUD America's priority to create a safer future. To protect people, property and the environment from technology-related risks; we drive consumer protection, digital transformation, sustainable development, and urbanization.

Find out more about TUV SUD