Global IT Support Director: Modernize & Scale Ops

Expedia; Seattle (WA); On-site; USD 201,000 - 282,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness reimbursements

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Director of Global IT Support Operations to lead the CorpIT Services Support Teams, spanning the Global Service Desk, Field Services, Premise Management, and Tier 3 Operations. You will own strategy, budget and vendor partnerships, driving modernization and higher service levels for EG employees worldwide.

The role requires 8+ years in IT support leadership, 3+ years managing leaders, and experience with outsourced vendors.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related technical field (or equivalent experience).
• 8+ years leading IT support, service desk or IT operations teams.
• 3+ years leading people leaders within a multi-region, hybrid organization.

Responsibilities

• Set strategy and roadmap for global IT support across desks, field services, and server rooms.
• Lead a distributed team of people leaders and technicians across regions and time zones.
• Own service levels and drive improvements in response time, resolution time, and cost per ticket.

Education

Bachelor's degree in Information Technology/Computer Science or related field

Tools

Vendor management tools

Automation & self-service

Data analysis

Job description

Expedia Group is seeking a Director of Global IT Support Operations to lead the CorpIT Services Support Teams, spanning the Global Service Desk, Field Services, Premise Management, and Tier 3 Operations. You will own strategy, budget and vendor partnerships, driving modernization and higher service levels for EG employees worldwide.

The role requires 8+ years in IT support leadership, 3+ years managing leaders, and experience with outsourced vendors.