Global IT Access, Automation & System Administrator

ProPharma Group; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

ProPharma Group in the United States is looking for an IT Access, Automation, and System Administrator to manage user account management tickets and serve as the primary administrator for the GSD. The ideal candidate will have a strong background in IT service management (ITSM), particularly in configuring and administering platforms like ManageEngine ServiceDesk Plus. A Bachelor's degree in IT or a related field is required, alongside ITIL certification and at least 3-5 years of relevant experience. ProPharma supports hybrid work arrangements.

Qualifications

• Deep understanding of IT service management (ITSM) frameworks and best practices (e.g., ITIL).
• Strong hands-on experience configuring and administering ManageEngine ServiceDesk Plus or similar ITSM platforms.
• Ability to design scalable, user-friendly workflows, automations, and service catalog structures.
• Skilled in troubleshooting complex technical issues and performing root cause analysis.
• Experience managing platform integrations using APIs, webhooks, or middleware tools.
• Excellent written and oral communication and interpersonal skills for interactions with team members and clients.
• Proven ability to follow and enforce adherence to processes and procedures.
• Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent work experience may be accepted.

Responsibilities

• Action and monitor User Account Management (UAM) tickets and tasks in the GSD ticketing system.
• Serve as system administrator for the GSD, ensuring platform stability, performance, and scalability.
• Implement and manage integrations and platform automation with other enterprise systems.
• Leverage reporting and analytics within the ITSM platform to provide operational insights.
• Provide technical support and training for GSD modules and features to staff.

Job description

ProPharma Group in the United States is looking for an IT Access, Automation, and System Administrator to manage user account management tickets and serve as the primary administrator for the GSD. The ideal candidate will have a strong background in IT service management (ITSM), particularly in configuring and administering platforms like ManageEngine ServiceDesk Plus. A Bachelor's degree in IT or a related field is required, alongside ITIL certification and at least 3-5 years of relevant experience. ProPharma supports hybrid work arrangements.