Global HR Service Excellence Leader

Takeda Pharmaceutical Co.; Boston (MA); On-site; USD 212,000 - 333,000; Full time

Job summary

Takeda Pharmaceutical Co. in Boston, MA seeks a Head of HR Service Excellence to provide strategic direction for global HR service delivery.

The role oversees a 12–15 person team across four capability areas, driving continuous improvement, knowledge management, and scalable service design. The position leads global initiatives, partners with HR leadership, and accelerates AI-enabled self-service while balancing cost, risk, and regional requirements.

Qualifications

• Significant senior leadership experience in HR shared services or enterprise HR functions.
• Experience leading distributed teams across regions and delivery models.
• Proven track record improving employee experience, service quality, cycle time, and cost-to-serve.

Responsibilities

• Provide strategic direction and leadership for the global Service Excellence team across four areas.
• Build and lead a distributed team across regions and GCC hubs, including hiring and performance management.
• Partner with HR PMO on prioritization, governance, and benefits realization for service improvements.
• Represent HR service performance priorities with senior HR and business stakeholders.
• Own the global service excellence roadmap and prioritization framework across enterprise HR strategy.
• Establish and govern enterprise HR service standards, SLAs, and right-first-time metrics.

Skills

Leadership

Global HR strategy

Stakeholder management

Knowledge management

Change leadership

Education

Bachelor’s degree or equivalent

Tools

Workday

ServiceNow

Knowledge management systems

Job description

Takeda Pharmaceutical Co. in Boston, MA seeks a Head of HR Service Excellence to provide strategic direction for global HR service delivery.

The role oversees a 12–15 person team across four capability areas, driving continuous improvement, knowledge management, and scalable service design. The position leads global initiatives, partners with HR leadership, and accelerates AI-enabled self-service while balancing cost, risk, and regional requirements.