Global Helpdesk Manager — 24/7 IT Ops (Remote)

Ionq; Bothell (WA); Hybrid; USD 126,887 - 166,127; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Unlimited PTO

Matching 401(k)

Job summary

IonQ, located in Bothell, WA, is seeking a Global Helpdesk Manager to lead our IT support lifecycle and ensure 24/7 user support for our global team. The ideal candidate should have extensive IT Operations and helpdesk experience, particularly in a mixed OS environment, and be focused on delivering exceptional customer-centric support.

This role involves managing security compliance, overseeing asset governance, and ensuring seamless technology provisioning through innovative workflow automations.

Qualifications

• 6+ years in IT Operations or Helpdesk Management within mixed environments.
• Ability to manage a wide support window.
• Profound knowledge of security compliance.

Responsibilities

• Oversee IT lifecycle and support infrastructure.
• Manage global user support and provide exceptional customer service.
• Lead team for asset governance, security, and workflow automation.

Skills

IT Operations experience

Helpdesk Management

Jira expertise

MDM solutions knowledge

Apple Business Manager knowledge

GSuite/Microsoft Administration

Job description

IonQ, located in Bothell, WA, is seeking a Global Helpdesk Manager to lead our IT support lifecycle and ensure 24/7 user support for our global team. The ideal candidate should have extensive IT Operations and helpdesk experience, particularly in a mixed OS environment, and be focused on delivering exceptional customer-centric support.

This role involves managing security compliance, overseeing asset governance, and ensuring seamless technology provisioning through innovative workflow automations.