Global Head of Import Book

S&P Global; United States; Remote; USD 124,000 - 220,000; Full time

Job summary

A leading company is seeking an executive to drive retention and revenue growth for the Import Book. The role involves managing a global team, fostering client engagement, and leveraging data insights for strategic account management. The successful candidate will have extensive experience in relationship management and global team leadership, ensuring client satisfaction and growth. This position offers a competitive salary and benefits, emphasizing collaboration and innovation.

Benefits

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Additional perks

Qualifications

• 10+ years of Relationship Management experience, preferably with strategic accounts.
• 10+ years of global management experience.

Responsibilities

• Build and manage a global team for customer relationships and revenue.
• Drive strategy for internal stakeholder relationships and account growth.
• Leverage analytics to track customer health and optimize experiences.

Skills

Collaboration

Time Management

Adaptability

Creativity

Communication

Leadership

Job description

About the Role:

This executive role is focused on driving retention, revenue growth, and client engagement of the Import Book. The successful candidate will be a sales leader skilled in customer advocacy, risk management, and data-driven insights to optimize account satisfaction and growth.

The Team:

The team will consist of a global group of Account Managers responsible for nurturing customer relationships and managing revenue for the Import Book. This team will support Annual Contract Value (ACV) growth and establish key C-level relationships, supporting local use cases and users and looking for unique local up-sell and cross-sell opportunities.

Responsibilities and Impact:

1. Build and manage a global team that manages customer relationships and revenue of the Import Book ($250M ACV) to drive customer success strategy, advocacy, and engagement to enhance retention, satisfaction, and revenue growth.
2. Lead focused Account Management teams in each region to support ACV growth and build key C-level relationships in accounts outside the Ultimate Parent's Domiciled Region.
3. Drive strategy for internal stakeholder relationships with regional sales leaders and account managers that own relationships with the Ultimate Parent to collaborate on Import Book growth strategies.
4. Leverage analytics to track customer health, mitigate risks, and optimize experiences to develop account and region-specific strategies.
5. Develop and maintain internal stakeholder relationships with regional sales leaders and account managers that own relationships with the Ultimate Parent to collaborate on Import Book growth strategies.
6. Drive consistency and best practices around user and usage expansion, identifying upsell/cross-sell opportunities, and growing relationships in non-domiciled offices.
7. Understand product and commercial challenges unique to the Import Book and work to create solutions that benefit clients and the team; feed back market trends and challenges to internal stakeholders.

Compensation/Benefits Information:

(Applicable to US candidates only) The anticipated base salary range is $124,192 to $219,032, depending on geographic location, experience, skills, training, licenses, and certifications. This role is also eligible for an annual incentive plan and additional benefits. For more info, click here.

What We’re Looking For:

Basic Required Qualifications:

• Experience managing highly collaborative, cross-regional global teams.
• Ability to work in a matrixed organization across senior stakeholders.
• 10+ years of Relationship Management experience, preferably with strategic accounts.
• 10+ years of global management experience.

Additional Preferred Qualifications:

• Collaboration: Works beyond team boundaries to resolve issues and find solutions.
• Time Management: Manages multiple projects and priorities effectively.
• Adaptability: Makes decisions and adapts to changing circumstances.
• Creativity: Brings innovative ideas with a long-term perspective.
• Communication: Articulates complex ideas clearly and negotiates effectively.
• Leadership: Thinks strategically, influences teams, and coaches others.

Right to Work Requirements:

This role is limited to individuals with indefinite right to work in the United States.

Additional Information:

This role may be scoped at a G13 or G14 depending on the final remit.

About S&P Global Market Intelligence:

We deliver insights and data solutions to help clients make confident decisions. Visit www.spglobal.com/marketintelligence for more info.

What’s In It For You?

Our purpose is to catalyze progress through information, imagination, people, and technology. We value curiosity, innovation, and a commitment to a more sustainable and equitable future.

Our Values:

Integrity, Discovery, Partnership

Benefits:

• Health & Wellness
• Flexible Downtime
• Continuous Learning
• Invest in Your Future
• Family Friendly Perks
• Additional perks

Global Hiring and Opportunity:

We promote fairness, transparency, and merit in our hiring practices, valuing diverse perspectives and fostering a respectful, collaborative culture.

Equal Opportunity Employer:

S&P Global is committed to equal opportunity employment. For accommodations during the application process, contact [e-mail]. Details on discrimination protections are available at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.