Global Head of AI-First Customer Support

Clio; United States; Hybrid; USD 261,000 - 485,000; Full time

Benefits offered by this job

Health benefits

Dental & vision insurance

Hybrid work environment

Flexible time off

Job summary

Clio, the global leader in legal AI technology, seeks a Vice President of Global Customer Support to define and lead a multi-year strategy for serving customers worldwide. You will own end-to-end support across Clio’s core platform and Clio Work, guiding a 150+ person global organization across five locations with AI agents operating alongside human agents.

This executive mandate focuses on reimagining support, prioritizing high-value, high-expertise interactions, while AI handles routine

Qualifications

• 12+ years in customer support, service, or CX leadership.
• Experience managing managers in high-growth B2B SaaS.
• Proven track record deploying AI-supported services at scale.
• Direct experience with AI support platforms and enterprise rollout.

Responsibilities

• Set multi-year global support strategy and operating model.
• Build and scale a 150+ person global organization across locations.
• Own AI-first support architecture and vendor relationships.
• Drive growth, retention, and commercial contribution through support.

Skills

Executive leadership

Global CX teams

AI in support

Budget / P&L ownership

AI platforms & governance

SaaS metrics & accountability

Board communication

Tools

Salesforce Service Cloud

Talkdesk

Zendesk

Looker

Playvox

Job description

Clio, the global leader in legal AI technology, seeks a Vice President of Global Customer Support to define and lead a multi-year strategy for serving customers worldwide. You will own end-to-end support across Clio’s core platform and Clio Work, guiding a 150+ person global organization across five locations with AI agents operating alongside human agents.

This executive mandate focuses on reimagining support, prioritizing high-value, high-expertise interactions, while AI handles routine