Global Forwarding Agent - Air Export

chrobinson; United States; Hybrid; USD 36,000 - 57,000; Full time

Job summary

C.H. Robinson is seeking a Global Forwarding Agent - Air Export to manage and operate the shipment lifecycle for global freight. You will be the primary contact for customers, driving solutions in a fast-paced environment.

The role involves hands-on collaboration with customers and teams, with an industry-leading training program to accelerate knowledge of C.H. Robinson’s systems and processes. Career progression includes opportunities in Operations, Sales, or Account Management.

Qualifications

• Requires a high school diploma or GED.
• Minimum of 2 years of Global Forwarding experience.

Responsibilities

• Maintain operational excellence across international shipments from PO issuance to cargo delivery.
• Coordinate tasks with customers, internal teams, and third‑party agents to meet SOP requirements and resolve issues.

Skills

Attention to detail

Customer service

Communication skills

Problem solving

Critical thinking

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Global Forwarding Agent - Air Export. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities

• Maintain Operational Excellence:
  Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
  Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Facilitate Relationships:
  Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
  Build great relationships with customers, responding timely and following up on issue resolution
  Provide reporting and documentation support to internal and external customers.
  Participate in customer business reviews.
  Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications

• High school degree or GED equivalent
• Minimum of 2 years of Global Forwarding experience

Preferred Qualifications

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven environment
• Bachelor's degree

Compensation Range

$26.35 - $41.64
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Studies have shown that some individuals may be less likely to apply unless they match the job description exactly.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter