Global Flight Operations & Learning Specialist

Scaleforward; Ontario (CA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

ScaleForward is seeking a Flight Attendant who can carry Relationship Building and Continuous Learning while delivering exceptional service. This hybrid, Ontario-based role offers ownership of Work Ethic initiatives and a compensation range of $58,000–$87,000 per year.

You will monitor quality, maintain documentation, and collaborate with vendors, partners, and customers across time zones, applying data-driven insights to everyday decisions.

Qualifications

• Ability to interpret data and translate findings into clear recommendations.
• Knowledge of CA-specific regulations relevant to general work.
• Comfort navigating ambiguity when the brief arrives half-written.
• Ability to learn new general systems quickly and apply them effectively.
• Strong communicator who can disagree without making it personal.
• Foundation in Continuous Learning, refined over 1+ years.
• ScaleForward mindset: scrappy today, scalable tomorrow.

Responsibilities

• Carry the Continuous Learning thread across three time zones and two tools.
• Monitor work quality and flag issues before they escape.
• Keep CA reporting accurate enough to bet decisions on.
• Maintain clear documentation of work performed and outcomes delivered.
• Represent ScaleForward professionally with vendors, partners, and customers.
• Question the brief when the brief doesn't match reality.
• Map the handoffs between CA teams so nothing falls in the cracks.

Skills

Data interpretation

CA regulations

Ambiguity tolerance

Quick system learning

Clear communication

Continuous Learning

ScaleForward mindset

Job description

ScaleForward is seeking a Flight Attendant who can carry Relationship Building and Continuous Learning while delivering exceptional service. This hybrid, Ontario-based role offers ownership of Work Ethic initiatives and a compensation range of $58,000–$87,000 per year.

You will monitor quality, maintain documentation, and collaborate with vendors, partners, and customers across time zones, applying data-driven insights to everyday decisions.