Global Flagship Accounts Manager

Accruent; Austin (TX); On-site; USD 217,000 - 362,000; Full time

Job summary

Accruent, based in Austin, TX, is seeking a Global Flagship Accounts Manager to drive retention, growth, and long-term success within an assigned portfolio of enterprise accounts. You will partner with Sales, Customer Success, Product, and Professional Services to deliver exceptional customer experiences while meeting revenue and retention goals.

Applicants should have strong consultative selling, business acumen, and the ability to manage complex relationships.

Qualifications

• 5+ years of account management or customer growth experience in a SaaS organization.
• Experience managing enterprise or strategic customer accounts.
• Experience managing customer contracts, renewals, and commercial discussions.
• Experience driving account expansion through upselling and cross-selling initiatives.
• Experience navigating complex sales cycles, procurement processes, and contract negotiations.
• Proven ability to meet or exceed revenue, renewal, retention, or growth targets.
• Experience using CRM systems such as Salesforce, HubSpot, or similar platforms.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers.
• Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth.
• Develop and execute account plans that drive customer retention, expansion, and long-term success.
• Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.
• Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management.
• Monitor customer health and proactively address risks that could impact customer satisfaction or retention.
• Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.
• Educate customers on industry trends, best practices, and new product capabilities that support their business goals.
• Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems.
• Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs.
• Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders.

Skills

Account management

Consultative selling

Customer growth

Strategic accounts

Upselling and cross-selling

Sales cycle navigation

Performance and targets

Data interpretation

Education

Bachelor's degree in Business or related field

Equivalent professional experience

Tools

Salesforce

HubSpot

Job description

Position SummaryThe Global Flagship Accounts Manager is responsible for driving customer retention, growth, and long-term success within an assigned portfolio of accounts. This role partners cross-functionally with Sales, Customer Success, Product, and Professional Services teams to deliver exceptional customer experiences while achieving revenue and retention objectives. Success in this role requires strong consultative-selling skills, customer advocacy, business acumen, and the ability to manage complex customer relationships throughout the account lifecycle.Key ResponsibilitiesServe as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makersConduct regular business reviews to understand customer objectives, challenges, and opportunities for growthDevelop and execute account plans that drive customer retention, expansion, and long-term success.Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline managementMonitor customer health and proactively address risks that could impact customer satisfaction or retentionCollaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.Educate customers on industry trends, best practices, and new product capabilities that support their business goals.Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systemsPartner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needsGather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholdersBasic Qualifications5+ years of account management or customer growth experience in a SaaS organizationExperience managing enterprise or strategic customer accountsExperience managing customer contracts, renewals, and commercial discussionsExperience driving account expansion through upselling and cross-selling initiativesExperience navigating complex sales cycles, procurement processes, and contract negotiations.Proven ability to meet or exceed revenue, renewal, retention, or growth targets.Experience using CRM systems such as Salesforce, HubSpot, or similar platforms.Preferred QualificationsBachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations.Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators.Familiarity with customer success methodologies and account planning frameworksStrong consultative selling, relationship management, and negotiation skills.Excellent verbal, written, and presentation communication skills.Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.About AccruentPersonal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail] RangeThe salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 216600 - 361700Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail] salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 216600 - 361700